Sarika Grewal
Mobile : 985******* E-mail : acw541@r.postjobfree.com
acw541@r.postjobfree.com
Personal Statement
Adaptable, Inquisitive and Prepared to adopt an appropriate approach to acquire knowledge in order to solve problems. Excellent communication skills both written and verbal developed while managing diverse cross cultural teams. Ability to form strong professional relationships with clients and Subordinates.
Applies a systematic and methodical approach to tasks. Able to make independent decisions even
under pressure. High levels of adaptability, Sound People Management Skills, Good Analytical and Organizational Ability and Logical Reasoning. A belief in achieving results against all odds.
Education & Training
Symbiosis Institute, Pune 2016
Post Graduate Diploma in Technical Writing
Dheya Career Mentors 2016
Career Development Facilitator
IMT,Ghaziabad 2008
Post Graduation - MBA in Marketing
Amity University
Amity School of Insurance 2001
Post Graduate Diploma in Insurance Management & Actuarial Science
University of Delhi College of Vocational Studies 2000
B.A. in Insurance
Insurance Institute of India 2000
Licentiate Degree
Employment History
Graffiti Works July 2012 to present
Founder & Owner
A Freelance Consultancy that catering to the needs of people & companies who want offload their Writing work by Outsourcing it .
So here we are to share your burden by offering these services to you :
1) Writing/ Editing
2) Proof Reading
3) Editing
4) Project Reports (Making a project Report, Compiling the data, Editing of previously made project reports)
5) Subject Matter Expert - Commerce, Marketing, English
6) MIS Analysis
7) Soft Skills Training
8) Market Research
9) Market Analysis for Potential Assessment
10) Resume Writing
10) Other Back - End Support Services
12 ) Career Development & Planning
Career Development Facilitator May 2016 -Present
Dheya Career Mentors
Responsibilities :
Help the students to unleash their true potential and help them to map and build a suitable career plan.
Conducting career guidance and career planning sessions based on the Psychometric Assessment report through different modes of delivery such as Telephonic, Video calling or One-to-One, whichever is applicable.
The session is held with the children and their parents for durations varying from 30 min to 120 min, which can be delivered at any location suitable to the parents & child
Baja Allianz General Insurance Co. Ltd. Oct 2001 – May 2008
Assistant Manager Underwriting
Responsibilities :
Key Account Management (Client Servicing) :
Building and Maintaining healthy business relations with Channel Partners and ensuring increased wallet share by way of quality service delivery.
Managing service operations for rendering & achieving quality services, Providing first line customer support by answer queries and resolving issues ensuring minimum TAT.
Setting out quality standards for various operational areas, ensuring a high quality customer experience while adhering to the work processes.
Assessing customer feedbacks, evaluating areas of improvements & providing feedback to the associates on improvements and achieving customer satisfaction matrices.
MIS Reporting :
Preparing MIS Reports & other statements with a view to appraise management of the process operations and assist in critical decision-making process.
Maintaining data for All Channel Partners of the Organization & mapping of potential
business tie ups.
Preparing Budgets & Pushing locations to achieve the set targets.
Structuring reports to put data from operational transactions into the appropriate business context for each purpose and audience.
Operations Management :
Mapping client’s requirements and coordinating in developing and
implementing processes in line with pre set guidelines .
Monitoring the overall functioning of processes, identifying improvement areas and
implementing adequate measures to maximize customer satisfaction level.
Handling calibration sessions with the client along with Team Leaders.
Market Research for Potential Assessment & Mapping :
Exploring potential business avenues to meet top and bottom line organizational objectives..
Business analysis - Information Collection, Collation & Analysis. Analyzing
Market trends, Potential business avenues & Tracking competition.
Interaction with Top Intermediaries:
Interacting with Top IMD’s / Agents of the organization maintaining healthy
business relations with them, resolving their queries, taking their feedback
regarding our services.
New Developments in the market & about the new services offered by the
Competitors
Training :
Training of Channel Partners, Intermediaries / Agents (Products & Selling Skills)
Training of Marketing & Operations Team (Product training, Selling Skills training
& Soft Skills).
Key Skills
Language spoken: English, Hindi
Fully Literate in Microsoft Office including Word, Excel, Power Point and Internet Applications.
Quick leaner, dedicated and committed to achieving my best
Passionate about providing an exemplary level of service above and beyond my normal duties
Consistently meeting deadlines whilst maintaining consistently high standards
Notable Credits :
Handled Underwriting & Operations for Gurgaon Branch for 1yr (2004-2005).
Handled Underwriting & Operations of Banc assurance Dept. of Delhi Regional Office
for 1yr.(2003-2004)
Handled Underwriting & Operations for Gurgaon Branch opened in Delhi in Jan’03
Handled Underwriting & Operations of Pune Regional office for I & yr (Oct 2001- 2003)
Handled Retail as well as Corporate Accounts for the same Offices / Departments.
Handled Motor Claims for tie-up with Bajaj Auto Finance Ltd. & Kinetic Finance Ltd. In Pune Regional Office .
Extensive experience of Handling Back Office Operations.
Gained experience in Technical as well as Marketing of Insurance Products.
PERSONAL DOSSIER
Date of Birth : 30th October1979
Address : Plot No. A/20, Preet Nagar Housing Society,
Kharadi Road, Pune- 411014