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Operations Manager, Content Writing, Training

Pune, Maharashtra, India
October 21, 2016

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Sarika Grewal

Mobile : 985******* E-mail :

Personal Statement

Adaptable, Inquisitive and Prepared to adopt an appropriate approach to acquire knowledge in order to solve problems. Excellent communication skills both written and verbal developed while managing diverse cross cultural teams. Ability to form strong professional relationships with clients and Subordinates.

Applies a systematic and methodical approach to tasks. Able to make independent decisions even

under pressure. High levels of adaptability, Sound People Management Skills, Good Analytical and Organizational Ability and Logical Reasoning. A belief in achieving results against all odds.

Education & Training

Symbiosis Institute, Pune 2016

Post Graduate Diploma in Technical Writing

Dheya Career Mentors 2016

Career Development Facilitator

IMT,Ghaziabad 2008

Post Graduation - MBA in Marketing

Amity University

Amity School of Insurance 2001

Post Graduate Diploma in Insurance Management & Actuarial Science

University of Delhi College of Vocational Studies 2000

B.A. in Insurance

Insurance Institute of India 2000

Licentiate Degree

Employment History

Graffiti Works July 2012 to present

Founder & Owner

A Freelance Consultancy that catering to the needs of people & companies who want offload their Writing work by Outsourcing it .

So here we are to share your burden by offering these services to you :

1) Writing/ Editing

2) Proof Reading

3) Editing

4) Project Reports (Making a project Report, Compiling the data, Editing of previously made project reports)

5) Subject Matter Expert - Commerce, Marketing, English

6) MIS Analysis

7) Soft Skills Training

8) Market Research

9) Market Analysis for Potential Assessment

10) Resume Writing

10) Other Back - End Support Services

12 ) Career Development & Planning

Career Development Facilitator May 2016 -Present

Dheya Career Mentors

Responsibilities :

Help the students to unleash their true potential and help them to map and build a suitable career plan.

Conducting career guidance and career planning sessions based on the Psychometric Assessment report through different modes of delivery such as Telephonic, Video calling or One-to-One, whichever is applicable.

The session is held with the children and their parents for durations varying from 30 min to 120 min, which can be delivered at any location suitable to the parents & child

Baja Allianz General Insurance Co. Ltd. Oct 2001 – May 2008

Assistant Manager Underwriting

Responsibilities :

Key Account Management (Client Servicing) :

Building and Maintaining healthy business relations with Channel Partners and ensuring increased wallet share by way of quality service delivery.

Managing service operations for rendering & achieving quality services, Providing first line customer support by answer queries and resolving issues ensuring minimum TAT.

Setting out quality standards for various operational areas, ensuring a high quality customer experience while adhering to the work processes.

Assessing customer feedbacks, evaluating areas of improvements & providing feedback to the associates on improvements and achieving customer satisfaction matrices.

MIS Reporting :

Preparing MIS Reports & other statements with a view to appraise management of the process operations and assist in critical decision-making process.

Maintaining data for All Channel Partners of the Organization & mapping of potential

business tie ups.

Preparing Budgets & Pushing locations to achieve the set targets.

Structuring reports to put data from operational transactions into the appropriate business context for each purpose and audience.

Operations Management :

Mapping client’s requirements and coordinating in developing and

implementing processes in line with pre set guidelines .

Monitoring the overall functioning of processes, identifying improvement areas and

implementing adequate measures to maximize customer satisfaction level.

Handling calibration sessions with the client along with Team Leaders.

Market Research for Potential Assessment & Mapping :

Exploring potential business avenues to meet top and bottom line organizational objectives..

Business analysis - Information Collection, Collation & Analysis. Analyzing

Market trends, Potential business avenues & Tracking competition.

Interaction with Top Intermediaries:

Interacting with Top IMD’s / Agents of the organization maintaining healthy

business relations with them, resolving their queries, taking their feedback

regarding our services.

New Developments in the market & about the new services offered by the


Training :

Training of Channel Partners, Intermediaries / Agents (Products & Selling Skills)

Training of Marketing & Operations Team (Product training, Selling Skills training

& Soft Skills).

Key Skills

Language spoken: English, Hindi

Fully Literate in Microsoft Office including Word, Excel, Power Point and Internet Applications.

Quick leaner, dedicated and committed to achieving my best

Passionate about providing an exemplary level of service above and beyond my normal duties

Consistently meeting deadlines whilst maintaining consistently high standards

Notable Credits :

Handled Underwriting & Operations for Gurgaon Branch for 1yr (2004-2005).

Handled Underwriting & Operations of Banc assurance Dept. of Delhi Regional Office

for 1yr.(2003-2004)

Handled Underwriting & Operations for Gurgaon Branch opened in Delhi in Jan’03

Handled Underwriting & Operations of Pune Regional office for I & yr (Oct 2001- 2003)

Handled Retail as well as Corporate Accounts for the same Offices / Departments.

Handled Motor Claims for tie-up with Bajaj Auto Finance Ltd. & Kinetic Finance Ltd. In Pune Regional Office .

Extensive experience of Handling Back Office Operations.

Gained experience in Technical as well as Marketing of Insurance Products.


Date of Birth : 30th October1979

Address : Plot No. A/20, Preet Nagar Housing Society,

Kharadi Road, Pune- 411014

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