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Sales Customer Service

Location:
India
Salary:
as per my experience
Posted:
October 21, 2016

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SATINDRA MOHAN SAMAL

Contact: +91-943*******/ +91-977*******

E-mail: acw51q@r.postjobfree.com/ acw51q@r.postjobfree.com

Retail Operations/FMCG/Sales Operations/Stores Operations/Business Development/ Customer Service & Public Relations

Targeting managerial level assignments in Retail Operations/Stores Operations/Business Development with a preferable leading organization of high reputed

ACADEMIC DETAILS

MBA (PGDHRD) in (Marketing & HR) from Arya School of Management & Information Technology, (ASMIT), Bhubaneswar in 2005

B.Com. from Utkal University, Bhubaneswar in 2001

12th from CHSE, Bhubaneswar in 1998

10th from BSE, Cuttack in 1995

Other Course:

Diploma in Computer Application from Indian Institute of Web Technology (Manipal Group)

IT SKILLS

MS Office (Excel, Word & PowerPoint)

PROFILE SUMMARY

A result-oriented professional offering nearly 7 years of experience in the entire gamut of Store Operations – Retail, Sale operations; maximising business relationships and creating an environment where customer service can flourish

Proficiency in spearheading Store Operations with an aim to accomplish desired plans and targeted goals successfully

Merit of leading and managing the retail operations successfully; excellence in conceptualizing and implementing various business strategies

Proficient in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellence

An effective communicator & negotiator with strong analytical, problem solving and organizational skills

CORE COMPETENCIES

~ Retail Sales ~ Business Development ~ Retail Store Operations

~ Channel Management ~ Client Relationship Management ~ Franchisee Management

~ Retailing ~ Team Management ~ Visual Merchandising

ORGANIZATIONAL EXPERIENCE

May-12 till date working as Assistant Branch Manager in Shree Vibgyor Offset Press

An Enterprise deals with Bandhan Album (Premium Photobook) and Photo Print

Key Result Areas:

Ensuring proper maintenance of retail activities like sales, stock holding, improving concerned store performance as well as training & promotional calendar based on that set-up staff training

Exploring potential business avenues; performing sales operations for achieving the business targets; initiating market development efforts and increased business growth

Suggesting merchandise based on individual requirements and assisting in display of merchandise in the store; establishing products in-line with customer needs, providing technical descriptions of products and their usage

Maintaining knowledge of current sales & promotions, policies regarding payment and exchanges and security practices; recommending, selecting, and helping locate or obtain merchandise based on customer needs and desires; answering questions regarding the store and its merchandise

Maintaining daily & weekly sales reports, stock reports in Excel Sheet; reporting to State Head/Head Office; ensuring billing and receiving payments through cash & card conducting cash transactions; coordinating between people product & equipment; conducting research on products, markets and competitors; submitting detailed reports of analysis to the senior management

Exceeding sales targets for the assigned area, while adhering to Ethical Sales Practices; managing sales operations, ensuring accomplishment of set targets, meeting the ever-increasing competition from organised and unorganised structures

Creating initiatives, designing events, planning of merchandising and execution of these marketing events for increasing sales drive; coordinating in-store promotional activities for releases & special products; mapping client’s requirements & providing best products to suit their requirements backed up by prompt after-sales service; generating business from existing accounts/ customers and achieving profitability & sales growth

Building and maintaining healthy business relations with major corporate & institutional clients, ensuring maximum customer satisfaction in a demonstrative manner; checking the complaint register based on the interaction with customers for effective resolution of customer grievances

Providing direction, motivation & training to the field sales team for ensuring optimum performance for all operational sales related issues

Significant Accomplishments:

Managed business of Bandhan Album & Photo Print; planned and executed complete brand such as Bandhan.

Exceeded sales and profit goals from first year of joining and in each succeeding year

Selected as a high potential employee from amongst the employees by the company for consistent excellent performance on the job; assisted manager in driving single-year sales growth to achieve sales

PREVIOUS EXPERIENCE

Jul’11 - Apr’12

HDFC Bank (Retail Banking), Bhubaneswar as Assistant Manager (Personal Banker)

Key Result Areas:

Led the cash receipts, cash payments, NEFT, RTGS and cheque transactions as a Teller

Rendered wealth management, investment & insurance services (Life, General Insurance, Mutual Funds and Trading Accounts); interacted with key decision makers in various organisations for generation of new/ additional business

Discussed financial requirements and rendered sustained advisory services to personal and business clients

Regulated the sale of Current A/C, Savings A/C, Fixed Deposits, Recurring Deposits and Insurance as a Personal Banker

Dec’09 - Jul’11

Pantaloons Retail (I) Ltd., Bhubaneswar as Team Member (Cashier/ Sr. Sales Executive)

Key Result Areas:

Functioned as Cashier to bill products and collected payments through cash, cards, gift vouchers, credit notes and also looked after sales

Checked the complaint register based on the interaction with customers for effective resolution of customer grievances

Analysed latest marketing trends, tracked competitors' activities & provided valuable inputs for fine-tuning sales & marketing strategies

Received critical acclaim and a resultant increase in sales in Pantaloons Retail (I) Ltd. and recognised as ‘Green Card Champion of the Day’

Acknowledged with letters of appreciation & commendation from very senior executive management in year

Mar’06 – Nov’09

Levi’s strauss, Bhubaneswar as Sales Executive & Cashier (Showroom Executive)

ACADEMIC ACHIEVEMENTS

Took part in the State level Seminar on ‘Academic-Industry Interface-2004’ in 2004

Contributed by taking part in the State Level Seminar on ‘Organizational Leadership for Corporate Excellence’ in 2005

TRAININGS

Attended & completed Core HR Practical Training by Manav Adhyayan Kendra (MAK), Bhubaneswar entailing:

o

oJob Analysis

oJob Description & Job Specification

oHR Planning Recruitment

oSelection & Placement

oJoining Formalities

oInduction Training

oCompensation Management

oMaintenance Functions

oInternal Mobility- Promotion & Transfer

oTraining & Development

oPerformance Appraisal

oManaging Employee Discipline

oEmployee Motivation

oLabour Law Compliances

PROJECT

Title: Project Report on Performance Appraisal System in OPTCL

Duration: 4 Weeks

Role: Team Member

Description: Worked with a team of 4 members for conducting the performance appraisal system. Conducted systematic and periodic process to assess an individual employee's job performance and productivity in relation to certain pre-established criteria and organizational objectives

PERSONAL DETAILS

Date of Birth: 25th September 1980

Permanent Address: At- Paniola, Post - Janara Barimul, Dist- Kendrapara -754210, Odisha

Current Address: Sec-2/ 655, At- Niladree Vihar, Post - Sailashree Vihar, Bhubaneswar - 751021, Odisha

Languages Known: English, Hindi and Oriya

Marital Status: Single

Nationality: Indian

Passport No.: J8485299

Driving Licence: Valid Indian Driving Licence



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