Arthur Chappell

**, **** ****, *****, ******* PR* 7RH

Mobile Tel No: 074**-****** Landline - 017*-***-****

E Mail: acw4zr@r.postjobfree.com

Hardworking, dedicated, punctual versatile individual committed to providing work of a high standard, conscientious & able to adapt to new situations & new challenges. Able to work under pressure, negotiate and handle challenging situations. Possesses excellent interpersonal skills with the temperament to relate well with fellow colleagues and professional contacts.

Key Skills

Experienced Call Centre Operator / Computerised Telephone Operator

Experienced in safe and efficient Manual Handling techniques

Data Cleansing training and experience / Trained in empathy and listening skills

Creative and administrative abilities / Computer and Internet literate

Actively seeking work, and performing poetry, and comedy at creative writing open mic events. June 2015-ongoing.

Employment History

Home Fundraising – Fundraiser June 2015

Working on charity fundraising projects for the NSPCC

Visiting customers in various localities to secure direct debit commitments to the charity

Engaging with customers and building immediate rapport

Promoting the charity and advising customers how they can help.

Closing sales/donations and completing relevant paperwork

Writer, producer, director, actor – Stage / Radio play January – February 2015

Royal Mail - Seasonal Postal Sorter December 2014

Sorting, moving mail, parcels / Manual handling and lifting of postal sacks

Finding locations via post-codes / Allocating post into designated pigeon holes

Moving cages around the site and using a pump truck to move pallets

Removing rubbish and disposing correctly

North Manchester FM - Radio presenter (Weekend, Voluntary) December 2013 - Present

DJ for a radio station / Preparing playlists and scripts / Welcoming & interviewing guests on air

Devising and running listener competitions / Covering for other presenters when needed

LBM Marketing - Contact Centre Operative February 2011 – September 2012

Working for a marketing organization selling products for various companies

Making outbound sales calls to warm leads using a dialler

Building a rapport with customers and promoting company services

Working in customer retentions / Data cleansing

Working to targets and quality standards

Bodyworx Creative Fitness Marketing Leaflet Distributor May – August 2010

Leaflet distribution throughout the Failsworth and Sale areas

Route planning and following a map

Meeting with homeowners and discussing the leaflet provided

Adridge Security Supplies, Salford Picker/Packer 2008 - 2009

Packing and picking security materials in a wholesale distribution warehouse

Debenhams Store, Manchester Stockroom Assistant 2007 - 2008

Pricing, picking and packing using correct Manual Handling techniques

Preparing the store for Christmas and the January sales

Agency staff including Search, Reed and Staff UK Warehouse Operative 2004 – 2006

Heavy lifting, picking, packing, palletising, shrink wrap work using correct manual handling techniques

Computer filing and labelling, hand held computer terminal usage

Loading, unloading delivery trucks, stock quality control checking

General cleaning and tidying of the warehouse environment

Iron Mountain Archive Storage Company, Manchester Filing Clerk 2004

Stock control, archive file location and retrieval

Next Retail Park, Manchester 2003 - 2004

Retail Assistant

Pricing, picking, storage, preparing the store for Christmas & January sales

J. D. Williams Ltd, Oldham Warehouse Operator 1992 - 2003

Offloading high speed conveyors

Palletizing, and stock replenishment, picking, weigh and dispatch work

Health & Safety Audit work

Education

Bolton Institute Of Higher Education 1987 – 1990

B.A (Hons) Humanities (Literature / Philosophy)

Moston Brook High School, Manchester 1973 - 1980

'O' Level English, Social Studies, Mathematics, History

Hobbies & Interests

In my spare time I enjoy creative writing; to keep fit I walk and swim as often as possible.

References available on request

Contact this candidate