Resume

Sign in

Customer Service Sales

Location:
Jalandhar, Punjab, 144006, India
Posted:
October 19, 2016

Contact this candidate

Resume:

SARTAJ KUMAR

acw4vc@r.postjobfree.com

acw4vc@r.postjobfree.com

Phagwara kapurthala

Punjab ( INDIA)-144402

Cell: 750-***-****

Cell: 978*******

Dedicated customer service manager with 20+ years of experience in consumer durables (AC and CE & HA and Telecom) Industry. Seeking a position to utilize my skills & abilities in your esteemed organization that offers technical and professional growth while being resourceful, Innovation and flexible. In-hand Experience of AC,CE,HA and Telecom products.

Strengths- Quick leaner, Positive attitude, strong determination, Hard Working, Dynamic Team player, communication skill, problem solving and flexibility.

Areas of Expertise/Skills

Customer Service Management

Complaint Handling & Resolution

Retail Operations Management

Key account management

Operation management

Monitoring svc center

Customer Satisfaction Enhancement

Front-End Supervision

Sales & Margin Improvement

Vendor management

Business Development

Technical support

Teambuilding & Training

Cost-Reduction Strategies

Order Fulfillment

Channel Relationship

Competitive Analysis

Professional Experience

Reverse Logistics India Pvt. Ltd.

Service Manager 03/2015to till dt.

GR.PUNJAB & RAJASTHAN

VIDEOCON INDUSTRIES LIMITED, PUNJAB

04/2013/to/2015

Area Service In charge

LG ELECTRONICS INDIA PVT. LIMITED,HARYANA

2001/to/2012

Service Center Manager

LG ELECTRONICS INDIA PVT. LIMITED, HARYANA 1997/to/2001

Senior Officer (Customer service)

BESTAVISION ELECTRONICS LTD. (GOLDSTAR) 1995/to/1997

Service Engineer

LEOTRONICS SCALES PVT. LIMITED

Service Engineer 1994/to/1995

JOB RESPONSIBILITIES

Service center management-Monitoring service franchises and authorized

Dealer of particulars territory by ensuring company policy and branch profitability.

Spare part Management Development of Inventory levels for various models,

Receiving, stocking and dispatch to svc

After sale support to Dealer, Distributors and sub-dealers.

Monitor all open/pending calls of ASC.

Feedback from Dealer/Distributor for best service quality by regular visit.

To ensure effective service infrastructure availability in ASC & DSC Network.

Co-ordination between ASC & Head Office for customer support

Act as a Bridge between field,Cs,QA,R&D

To manage Air-conditions, and CE & HA services.

Manage SP & SSD spare part management.

Audit svc and customer end for best customer satisfaction.

Spare part sales target and high customer satisfactions

Responsible for service delivery like TAT, Repeats, Escalation and calls pending.

Ensuring that operation at service points match company policies.

Appointing new channel partners.

Manage sales activities of partners to generate revenue.

Co-ordinate with business partner to create and execute business plan to meet sales goals.

Marketing concept of services on wheels to provide faster svc to rural areas and Reduce breakdown time

Education and Training

RAMGARHIA INSTITUTE OF ENGINEERING & TECHNOLOGY, PUNJAB

1991/to/1994

Earned 78 %percentages; Electronics & communication Engineering

INSTITUTE OF ENGINEERS, CALCUTTA

Perusing B.TECH. From Institution of Engineers

Training: Completed numerous courses and seminars in customer service, sales strategies, inventory control, loss prevention, time management, leadership, performance assessment and enterpreurship.

LANGUAGE: ENGLISH, HINDI,PUNJABI

COMPUTER PROFICIENCY:

MS-OFFICE (WORD,EXCEL & POWERPOINT)

Window-95/96/7/8,SQL,SAP (ERP)

Good programming and Handy working.

TOTAL EXPERIENCE 20+

CURRENT CTC 5.0 LAC/ ANNUM

CONTACT POINT 750-***-**** acw4vc@r.postjobfree.com

acw4vc@r.postjobfree.com

“When the customer comes first, the customer will last” – Robert Half



Contact this candidate