M. D. : Alternative Medicines

SANTOS STEPHEN FERNANDES

+1-646-***-**** New York

: acw4t8@r.postjobfree.com

LinkedIn: in.linkedin.com/pub/santosfernandes/1a/278/ab8

Skype: santos200202

Date of Birth: 26th Dec 1973

Sex: Male

Nationality: Indian

Marital Status: Married

In pursuit of managerial assignments in Health & Skin Care, Wellness and Hospital Management

Experience: Seasoned and highlyexemplary professional, with over 19 years of experience, including 10+ years in

Health & Skin Care & Wellness Industry and 8+ years in Office Automation Industry . Extensive crossfunctional

leadership experience across all core business functions with prominence on Diet & Nutrition, Health & Skin Care,

Wellness and Hospital Management, Spa Clinic, Sales and Marketing.

Competency: Possess excellent Sales and Marketing skills; Expertise in settingup of Spa & Nutrition Clinic. Exceptional

leadership qualities including strong desire to develop and promote subordinates. Sound ability to supervise efficient

working of others. Proficient in all basic spa operations, including maintenance of spa amenities and guest relations.

Adept at anticipating needs and professionally resolving customer service issues.

Expertise: Expertise in budget control and in implementing profit and loss strategies. Proficient in meeting targets within

TAT (Turn Around Time). Deft in implementing process improvement initiatives, ensuring process and quality compliance.

Exceptional oral communication skills to negotiate and persuade guests and staff to achieve results beneficial to operation

of the company.

Accolades: Won trips in India and abroad (Thailand) for good performance

Global Exposure: Interacting with the clients of Malaysia, while working at Revival Spa & Nutrition, India

M. D. : Alternative Medicines

EDUCATION

H.S.F.A CPR & AED (American Heart Association) D.H.A. UAE

Doctor of Medicine (MD) Alternative Medicines, Indian Board of Alternative Medicine, India

PG Diploma in Hospital and Healthcare Management, India

Bachelor in Business Administration (BBA), India

Diploma in Nutrition and Diet Planning, Tulip International Affiliated to G.C.T.A. Australia,

Diploma in SPA and Wellness Therapy, Tulip International Affiliated to G.C.T.A. Australia,

Diploma in Naturopathy, Indian Institute of Alternative Medicines, India

Diploma in Computers, Indo German Training Centre (IGTC), India

AREAS OF EXPERTISE

Health, Skin Care & Nutrition Operations Business Development Advertising Operations

Sales Management Inventory Control InStore Development

Marketing Operations Public Speaking Team Management

LANGUAGES

Fluent in English, Hindi, Marathi and Konkani

AVAILABILITY

Willing to relocate

Possess no bond with the current employer

CAREER TRAJECTORY

Organization Designation Duration

Kaya Clinic Aug 2015 Jun 2016

Operations Clinic Manager

Revival Spa & Nutrition, India Sep 2013 Jul 2015

Operational Manager/Center Head

Conybio Healthcare, India Jun 2003 Aug 2013

Marketing Manager

Innovative Cleaning Systems, India Mar 2002 May 2003

Branch Manager

Global Services, India Jun 2001 Feb 2002

Business Manager

Herbal Life International, India Apr 1999 May 2001

Team Leader

Modi Xerox, India Feb 1998 Mar 1999

Territory Manager Sales

SpancoTelesystems, India Sep 1993 Jan 1998

Territory Manager / Assistant Business Manager

KEY DELIVERABLES

As an Operations Clinic Manager Kaya Clinic

Business

M. D. : Alternative Medicines

Monthly Sales planning

Ensure Revenue/Profit targets

Achieve targets on service mix

Responsible for marketing execution at store level

People Management

Responsible for overall Team Management;

Ensure Team Engagement

Drive processes and discipline in the team

Guide team to achieve targets

Service Quality

Responsible for overall service orientation to clients deliver superior client

Custodian to drive key service quality processes at store level

Individually meet and engage clients specially HNI

Drive service orientation in the team

Administrative

To ensure daytoday smooth running of Clinic operations

Responsible for MIS reports and system updation

Holder of key processes at store like Appraisals

As a Operational Manager Revival Spa & Nutrition

Spearheading Diet & Nutrition, Naturopathy, Marketing, Advertising, Sales and Brochures/Product designing division;

Providing services to clients on SPA

Providing Naturopathy and diet advices to customers and clients

Collaborating with vendors and dealing with related purchases

Monitoring all services provided and ensuring compliance to all health and safety codes

Preparing records of store sales and costs as per store procedures

Ensuring optimal levels of client satisfaction and resolution of all queries

Developing strategies to promote various spa activities

Maintaining store inventory and placed orders as required

Designing and promoting various strategies for store loss prevention

As a Marketing Manager Conybio Healthcare

Handled Marketing, Advertising and Sales operations for the division

Proactively, promoted the sales of health care and wellness products

As a Branch Manager Innovative Cleaning Systems

Handled operations for Western Region in Gujarat, Maharashtra and Gujarat

Provided sales services of heavy duty Industrial Vacuum systems, road sweepers & other housekeeping products

M. D. : Alternative Medicines

As a Business Manager Global Services

Spearheaded business development operations and copier division sales team

As a World Team Leader Herbal Life International

Led a team of professionals promoting health and nutrition products

As a Territory Manager Modi Xerox and Spanco Telesystems

Handled sales operations for overall automation division and its products: such as, fax, printers, copiers, fax, printers,

copies, digital copying systems, engineering plan printer, color copiers

References: Available Upon Request

Contact this candidate