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Customer Service Sales

Laurel, Maryland, United States
October 19, 2016

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Sonya M. Simpson

***** ********* ***. #***

Laurel, MD 20707


Objective: To obtain viable employment as a W-2, 1099 or B2B Contract Recruiter, also open to virtual, remote or telecommuting jobs


A diversely skilled professional with a proven track record of adapting to new situations, identifying challenges and deficiencies and providing results. Quick to join or lead the team and driven towards effectively providing solutions in a deadline driven environment. More than 15 years professional experience in Human Resources, Business Development, 3rd Party Recruiting, Staffing, Vendor Management, Government Recruiting, Onboarding and Permanent Placement.

Employment History

ManPower Group RPO - Virtual High Volume Recruiter 11/2015 to Present

Retail / Customer Service /Sales (retail/inside/outside)

●Identify and submit qualified candidates to Client Hiring Managers based on the provided job description

●Recruited for roles including: comcast call center sales associates, comcast door to door sales associates, sprint wireless sales managers & associates, walmart and sam's club event specialist, lowes kitchen sales associates and designers.

●Submit daily digital hiring matrix

●Made 50 to 100 calls daily, screened 10 candidates per day, submitted 5 candidates per day, hired 5-10 per week.

● Provide Hiring Manager with updates and summaries of recruiting progress and activity

●Work with Hiring Manager to determine best fit candidates, coordinate interviews, receive timely feedback and present/manage offers

●Manage Offer Negotiation process

●Work with Hiring Managers and make offer recommendations to close on selected candidates

● Present offers and conduct offer negotiations with candidates

● Participate in onboarding tasks as needed (i.e. offer letter submittals, final paperwork completion)

Romack, Inc /Remote Contract Recruiter/Sourcer - Talent Acquisitions 12/2014 to 09/11/2015


Location: Remote, reporting to Tempe AZ, St. Louis, Taylorsville, UT, Toledo, OH and Vermont

●Utilize knowledge of multiple recruiting sources and advanced sourcing techniques to identify candidates.\

●Source and vetted 50 resumes per day.

●Made 50 to 80 calls per day, hired 10 candidates per week.

●Source passive candidates through internet searches, referrals, networking, etc.

●Generate qualified candidates through Direct Sourcing via email and/or telephone.

●Maintain accurate and thorough documentation within the company's candidate database.

●Interview and screen potential candidates

Sonya M Recruiting / Independent Global HR/ Recruiter Consultant

1099 Contractor /Recruiter Direct Hire, Travel, Per Diem (all Areas) 2/08 to Present

Companies utilize me to help build their core staff and/or contract staff in the private and government sector, throughout the United States, Canada and 22 cities across India.

Recruited for roles including: Information Technology, Sales and Marketing, Construction industry, Human Resources Accounting, Healthcare, Federal Government / Military, Manufacturing, Collections, Call Center

●Breakdown SOW's to craft winning candidate PD’s to address qualifications for roles specified in proposals

●Extract personnel requirements from Government RFI’s and RFP’s and convert them into a qualifying matrix for review and assessment of key players

●Successful handle 20 to 175 open requisitions.

●Actively participate in sales, account development, and client prospecting to increase team/office billable hours

●Devoted at least 25% of time to selling activities. Sometime require 50% or 60% depending on office need for new business.

●Execute daily and weekly on the Office Business Plan.

●Build business in actively clients and prospect for new clients

●Maintain an average of 5 sales visits per week.

●Coordinate attendance by staff to job fairs, conferences and marketing events. Monitor follow-up on leads obtained by staff at events.

Adventist Behavioral Health/Human Resources Recruiter 12/08/08 to 4/27/12

Recruiter for Annapolis, Eastern Shore, Rockville, MD

●Manage new hire hospital orientation, develop hospital agenda and training for all new candidates

●Successful handle 30 – 50 open requisitions and hire 35 new candidates per month

●Create onboarding procedures for fellows, Interns and Medical Students.

●Full Cycle Recruiter for the following locations – Adventist Behavioral Health Eastern Shore, Adventist Behavioral Health Anne Arundel, Adventist Behavioral health Rockville and the Reginald S. Lourie Center for Infants and Young Children.

●Knowledge of US labor laws, affirmative action plans and immigration regulations

●Experience working and supporting a large nonexempt and management employee population over multiple sites

●Proven ability to effectively interface with all levels of management

●Initiates and maintains excellent working relations with senior leadership and hiring managers.

●Conduct position control meetings with all Nurse Managers.

●Experience with confidential matters and business decisions

●Perform behavioral, competency and skill-based interviews to assess candidate qualifications.

●Collaborate with Director in developing and implementing recruitment and retention strategies

●Manage project implementation as assigned.

●Ensure new hire documentation is compliant with regulatory guidelines.

●Promote and adhere to department’s customer service expectations

●Ensures consistent application of compensation philosophy to hiring managers and applicants.

●Implements department initiatives within budgetary guidelines.

●Prescreens all candidates and provide complete, accurate and inspiring information about the organization and position. Inform Managers of screening results to ensure collaboration and approval.

●Source applicants for assigned positions/departments; maintain a steady list of qualified candidates for various clinical and non-clinical positions.

The HR Source / Contract Recruiter 09/08 to 12/5/08

1099 Contractor/Adventist Behavioral Health, Rockville, MD

●Full-Cycle recruiting with the Potomac Ridge Behavioral Health Hospital

●Recruit for Acute Care Behavioral Health candidates which included but not limited to: Psychiatric Registered nurses, Social Workers, Chemical Dependency Counselors, Special Education Teachers, Psychiatric Technicians and Act ivies Therapist.

●Oversee the hospital wide recruiting, interviewing and selection process to assure the hiring of appropriate candidates for vacant positions.

●Manage the company’s web page boards in posting all new open requisitions. (Washington post, career builders and monster)

●Represent the department as first line of communication.

●Maintain new candidate records and facilitates flow of information and documents

●Assist Director with special projects

●Coordinate the orientation program for the hospital

●Ensure new hire documentation is compliant with regulatory guidelines.

●Develop and implement recruiting strategies.

●Present offers to new candidates.

General Healthcare Resources, Inc./ Senior Nurse Recruiter 10/07 to 6/08

Ellicott City MD/ Territory DC and MD

US resources Healthcare/Brentwood, TN/Specialty Nurse Recruiter 1/07 to 8/07

Contractor for Holy Cross Hospital in Silver Spring, MD

Nursefinders, Inc./Chevy Chase, MD

Branch Manager (Medical Staffing) 5/00 - 01/07

Nursefinders, Inc / Chevy Chase, MD, Baltimore & Virginia

Staffing Supervisor/Office Manager 04/98 - 05/00

Operating Systems Experience:

StafPak+ People Soft ICims Taleo Akken Cloud

TSS Job Diva ISO TSS/RSS CAT’s Applicant Tracking System

AS400 Meditech Nurse Training

PCI.JTM Nurse Training Max Hospital email system

Position Manager


The Mandt Systems: Certified Training 2010-2010

Courses: Building Healthy Relationships, Trauma informed Services, Building Healthy Communication, Behavior Support, Building Healthy conflict Resolution, Liability & Legal Issues, Medical Risk Factors.

Laurel Community College/ Laurel MD 2010

Courses: Business/Entrepreneurship

Adventist Healthcare Education Institute/Rockville, MD 2008-2009

Courses: Leadership academy courses, Behavioral Interviewing, Meeting Facilitation, Service Excellence and Accountability that works.

March 12, 2009 – May 21, 2009

UMBC Technology Center at University at Shady Grove/Rockville, MD

Courses: Strategic Management, Workforce Planning and employment, Human Resource Development, Total Reward (compensation and benefits), Employee and Labor Relations, Risk Management (Occupational Health, Safety and Security).

Roosevelt Senior High School – Graduation 1986

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