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Customer Service Management

Location:
Beaumont, Texas, United States
Salary:
25000
Posted:
October 18, 2016

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NEYDI VERENICE URIBE JAIMES acw4md@r.postjobfree.com

**** * ******* ** ******** TX 77703

Phone Number: 409 – *** - ****

PROFILE

** ***** ******* **********

Digital Channels (RBWM)

(ATMS/PIB/ MOBILE

BANKING)

Team work

Trending analysis

Customer Service

Negotiation

COMPUTER SKILLS

Office (word, Excel,

Power Point)

VISIO,

Outside view

Internet Searches

Lotus notes

Sametime

LANGUAGE:

Spanish 100%

English 50%

TRAINING COURSES

Anti-Money Laundering and

Terrorist Financial

Reputational Risk

Business Continuity Plan

Information Security

Safety, Health and Security

First Aids

EDUCATION

International Economic Relations (1999-2004)

Universidad Autonoma del Estado de Mexico (UAEM), Toluca Mexico

College Completed

WORK EXPERIENCE

HSBC CORPORATION, MEXICO (2004-2015)

Risk Management, Continuity and Incidents Assessor (2013-2015)

1. Oversee and Monitoring the Service Level agreement in Different Channels, (ATMS., PIB, MOBILE BANKING, CORRESPONDENT)

2. Supervise Service Level agreement on sales, the main function, Knowledge and complete Understand Connection Charts Systems

3. Identification and Following up on Productive and System Incidents.

4. Risk Management contribution, analysis and recording of Controls and remediation plans for the less than effective key controls or ineffective risk.

5. Contribution in Business Continuity Management process, attending emergency situations Knowing about Business Continuity Plan and other documentation added.

6. Expenses control and cost reduce

7. Policies, and Global Bank Standar Regulations.

Availability Assessor (2009-2013)

1. Working groups Coordination on ATMS operating Failure recovery.

2. Process Definition and Documentation

3. Service Level agreement documentation & Negotiation

Administrative Analyst (2005-2009)

1. Software License Control and assets Inventory

2. Software Installation request attention.

Customer Service Analyst. (2004-2005) Call Center

Help Center Assessor



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