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Customer Service Management

New York, New York, United States
October 18, 2016

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Akhila Antony

Phone: 917-***-****


Career Synopsis

Dynamic young professional with experience in airlines and hospitality industry

Proficient in Guest Service Management

Result oriented individual with good communication


Guest Services Management, Destination Management, Housekeeping Management


April 2015 to September 2016

Healthy corner manhattan nyc

Worked as a sales person . Making and selling juices, smoothie, acai bowls and salads.

October 2015 to January 2016

Total neuro care Brooklyn ny (part time)

Front office - talking patients, making their files ready, fixing and rescheduling appointments, talking phone calls.

March 2014 to March 2015

Days Inn Jacksonville Airport Jacksonville, FL

Intern - Rooms Divison

Housekeeping - inspecting the rooms before guest check in. ensuring the upkeep of vacant rooms. ensuring guest satisfaction. coordinating with maintenance in case of any damage.

Front office - Managing the registration process. Handling guest check in and check out.Coordinating with different departments¬ to resolve guest complaints.¬ Running the audit during night shift.¬ Ensuring Guest satisfaction by handling all guest needs and queries

January 2011 to October 2012

Zee News Ltd Noida, UP

Front office executive

Customer Service Management: Attending all incoming calls,transferring it to concerned departments, greeting guest and visitors and guide them to concerned departments, maintaining decorum of the front desk

Administrative Management: receiving and dispatch of couriers, maintaining a record of in the system, assisting new joiners with joining in formalities and getting the employee details, stock keeping of first aid, Keeping updated contact numbers of all the reporter and employees and connecting reporters to the anchors for phono

September 2010 to January 2011

Indigo Airlines in Inter Globe Technologies Pvt Ltd, Gurgaon, HR

Process associate

Customer Desk Management: attending to passengers' queries over phone, booking tickets/making reservation in system, informing passengers of any delay or change-in flight time.

February 2010 to September 2010

Nature Expedition Pvt Ltd Gurgaon, HR

Tour Executive

Front Desk Management: handling the front desk operations, receiving and dispatch of couriers, maintain client information data/filesTravel Reservations Management: to process hotel reservations and travel bookings, sending all hotel brochures to the guest, beforehand, making travel kit for the clients and sending conformation to the guest on services requested and hotel reservation


October 2013 Indian Institute of Learning & Advanced Development (INLEAD) Gurgaon, HR

Post graduarion diploma in Hotel Management

Followed by 6 months traing in Palm garden golf club ioi resort city, putrajaya, Malaysia in food and beverage

July 2009 Chandigarh College of Hospitality Gurgaon, HR

Bachelor of Science Airlines, Tourism and Hospitality Management

Followed by 6 months internship in Air India

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