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Customer Service Representative

Location:
Tarboro, North Carolina, 27886, United States
Salary:
15.00
Posted:
October 18, 2016

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Resume:

DOMONIQUE LYNCH

TELEPHONE-252-***-****

CAREER OVERVEIW

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training also management experienced. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Results-driven customer service representative with proven ability to establish rapport with clients. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. I have the Skills and Abilities/Competencies Proficiency with Microsoft Office applications. Technical proficiency and ability to operate a variety of software applications. I have Accurate data entry skills. I am very Detail oriented, Exceptional written and verbal skills, Creative problem solving Independent decision making, Familiarity with court records, Ability to follow procedure that is lead out in front of me. Employment screening, Familiarity with E-verify, identity verification, driving record check, license verification, credit report check, and back ground check. I am very hands-on, hardworking and highly motivated. Organized, performance driven, proactive, productive, proficient, responsible, self-directed, consistent, disciplined, focused and Deadline-driven, Deadline-oriented. I also am experienced in a call center setting for many years and am welling to learn.

Work Experience

ALORICA TEMP SUPERVISOR

(10/2012-08/2016 ROCKY MOUNT NC

Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Formulated and enforced Service Center policies, procedures and quality assurance measures. Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers to follow-up on shipping statuses and expedited orders. Promptly responded to general inquiries from other Management, staff, and clients via mail, e-mail and telephone. Executed outbound and inbound calls to existing customer base resulting in increase in customer Satisfactory. Generated leads for new sales through telephone and email contact with customers. Responded to customer complaints in a timely manner. Oversaw customer account while taking payment by debit and credit cards. Processed and book orders online by using different Microsoft Office applications while having Accurate data entry skills. Oversaw the pharmacy's help-desk division. Processed claims while helping local pharmacy's process claims. Approve and Completed overrides for pharmacies. Documented hundreds accounts per day. Maintained a great relationship with staff and clients. Resolved issues from staff to clients. Trained staff on how to improve customer interactions. Assisted with the development of the call center's operations, quality and training processes. Led a team of customer service representatives to increase service center profitability. Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met. Properly directed inbound calls in phone queues to improve call flow. Independent decision making. Always using Exceptional written and verbal skills, while being very Detail oriented. Independently use Creative problem solving skills. Independent decision making while still having the Ability to follow procedure and guidelines.

DOLLAR GENERAL – ASSISTANT MANGER

01/2008-10/2012- ROCKY MOUNT NC

Delivered excellent customer service by greeting and assisting each customer. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Trained all new managers on store procedures and policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings.

L@L FOOD STORE- KEY HOLDER

03/2006-01/2009- Nashville NC

Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Opening and closing the store.

KAGAROO FOOD STORE-KEY HOLDER

SUNSET AVE ROCKY MOUNT NC 01-2004/ 03-2006

Received and processed cash and credit payments for in-store purchases. Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Placed special merchandise orders for customers. Shared product knowledge with customers while making personal recommendations. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team key holder to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis. Make cash deposits to the banks and received cash transactions from the bank collecting change and bills for daily use. Opening and closing the store.

Accomplishments:

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members’ information.

Core strengths

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Large cash/check deposits expert

Inventory control familiarity

Telephone inquiries specialist

Customer service expert

Invoice processing

Telecommunication skills

Adaptive team player

Data entry

Documentation

Critical thinking

Creative problem solving

Email

Scheduling

speaking

Telephone Skills

Account Management

Client relations

Computer proficiency

Typing

Coordination

Time Management

Microsoft Excel

Multi-Task Management

Education: GED-NASH COMMUNITY COLLEGE

(Continuing education in SOCIAL WORKING)

Education coursework ACTIVELY A GUARDIAN AD LITEM (G.A.L) COURSEWORK IN PUBLIC SPEAKING-CERTIFICATE

References

MELANIE PARKS (SUPERVISOR AT ALORICA) 252-***-****

JERMAINE LYNCH (TEAM-LEAD AT ALORICA) 252-***-****

KEISHA OWENS (HEAD OF DAYCARE) 252-***-****



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