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Customer Service Administrative Assistant

Fort Lauderdale, Florida, United States
October 18, 2016

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Geeta Springer

**** ** **** **. *******, FL *****



Administrative Assistant

Conroy, Simberg - June 2015 – Present

Phones, faxing, copying, printing, scanning, preparing files onto CD’s, processing file transfers, faxing, emailing, adding files to AIM system, preparing outgoing Fed Ex, and other clerical duties as needed.

Accounting – Reconciling American Express for over 30 Partners/Attorney. Processing refunds for vendors, posting invoices for billing, and filing.

Customer Support/Administrative Assistant

Marblue - January 2007 to March 2015

Customer Service • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. • Monitored customer complaints, identified trends, and made recommendations and decisions based on observations of product design with regard to potential defects. • Answered calls daily addressing customer inquiries, solving problems and providing new product information. • Responded to customer support e-mail tickets (30-50 daily). • Processed refunds and issued credits. • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

• Answered multiple phone line system and directed calls to appropriate individuals and departments. • Processed and maintained distributor and reseller accounts. Communicated with vendors regarding back order availability, future inventory and special orders. • Worked directly with key clients including Apple, Inc., AT&T, Ingram Micro, QVC and Toys R Us regarding shipping dates, delays and back orders. • Entered Orders from distributors and resellers. • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Personal Assistant to CEO • Answered and managed incoming and outgoing calls while recording accurate messages.

• Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation. • Properly distributed incoming mail

• Screened all visitors and directed them to the correct employee or office. • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.

• Sending e-mail correspondences, copying, faxing, filing. • Filling out forms and notarizing when necessary.

Customer Service

Nexpub Printing - June 1997 to August 2002

Answers Phones / Take customer orders. • Make sure orders are delivered on time. • Order papers weekly for all printing jobs.

• Invoicing at the end of every week. • Filing away all finished printing jobs at the end of each job


Tropical Chevrolet - 1995 to June 1997

Operated multiple line switchboard • Take messages • Greet and assist customers • cover for cashier in parts dept when necessary • maintain lobby area •


Marlin Mazda – 1993 to 1995

Cashier for parts department • back up for service department cashier • back up for switchboard operater


AA in Business Administration

University Of Phoenix



•15+ years Receptionist/ Customer Service Experience

•Experience using AIM (with legal files)

•Experience with Netsuite

•Excellent Computer Skills with Experience in both Macintosh and Windows

•Excellent guest service skills

•High levels of interpersonal skills to handle sensitive, and confidential situations, with poise, tact and diplomacy

•Able to handle multiple phone line systems • Attention to details and able to multitask.

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