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Customer Service Quality Assurance

Location:
Miami, Florida, United States
Posted:
October 18, 2016

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Resume:

ALCY A. ZAPATA

*** ** ** *** ***. *

Miami FL ***35

Phone: 786-***-****

acw4hp@r.postjobfree.com

Objective

Customer Services - Retail Clerk - Cashier

Ability Summary

Customer service and Quality Assurance.

Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.

Able to focus on projects, develop strategies and meet or exceed deadlines.

Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

Focused and solutions oriented with the ability to consistently exceed both client and management goals.

Experience Highlights

Conflict prevention & troubleshooting.

Basic English communication skills

Hands-on experience in accepting

payment from customers and give change and receipts

Track record of greeting customers in a polite and friendly manner

Confident presentation & Interpersonal skills.

Basic Computer Skills

Inventory, stock

Excellent relationship-building skills.

Team work.

Highly skilled in using scanners, cashiers registers, and calculators

Employment History

Marketing Clerk

10/2015 - 04/2016

Miami Beach Medical Group and Medical & Wellness Center

Miami, FL

Prepare reports of findings, illustrating data graphically and translating complex findings into written text.

Seek and provide information to help companies determine their position in the marketplace.

Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.

Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.

Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.

Customer Services Clerk

05/2015 - 10/2015

Devon Cleaners & Laundry

Miami, FL

Managed front counter and greeted all customers promptly.

Process payments and accurately give change.

Organize and track receipts.

Cafeteria Attendant

04/2014 - 01/2015

Cafeteria Mary

2442 27Ave, Miami, FL

Serve as cashier when needed for breaks.

Greet customers promptly and courteously

Maintain established departmental policies and procedures, objectives, quality assurance program and safety standards.

Restock supplies.

Service food at hot stations, cook and serve grill items, prepare and serve sandwiches

Retail Manager

10/2003 - 04/2014

Lider la Nacional

Maracaibo, Venezuela

Directly supervise and coordinate activities of retail sales workers in an establishment or department.

Management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Education and Training

Completion Date

Issuing Institution

Location

Qualification

Course of Study

2010

Universidad Jose Gregorio Hernandez

Maracaibo, VE

Bachelor's Degree

Marketing

Additional Information

Available to start work immediately.

References Available on Request



Contact this candidate