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Site secretary, document controller

United Kingdom
October 18, 2016

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I am a highly motivated and organised individual with excellent communication skills. I have the ability to build rapport quickly whilst remaining professional and courteous with clients and colleagues.

Employment History

01.03.16 – 27.05.16 – John Sisk Construction

Temporary Site Secretary

Based on site on Alumno Eastside Locks in the centre of Birmingham, on a new 659 bed student accommodation building project. Typing of all site correspondence; letters, site instructions, maintaining a labor diary & other resources on site on a weekly basis. Attending site meetings & taking minutes, using 4P database on a daily basis to keep A3 architect drawings up to date, processing finger printing of new operatives for access through the turnstyle, collate monthly KPI data for HSEQS report on Mind Safety Training, weekly reports based on turnstyle attendance.

05.10.15 – 30.10.15 – Wates Living Space, Wolverhampton

Temporary Tenant Liaison Officer

Working for our client Wolverhampton City Council within tower blocks on a boiler / shower upgrade.

09.09.15 – 25.09.15 – Wates Living Space, Bromsgrove

Temporary Tenant Liaison Officer

Working for our client Bromsgrove District Council on a kitchen & bathroom upgrade.

05.01.15 - 31.08.15 – Willmott Dixon Partnership, Birmingham

Fixed Term Community Liaison Officer

Working for our client Birmingham City Council on our Planned Works Contract, initially working on the Electrical Programme; planning in daily jobs for our sub-contractor electricians for test & inspections then subsequent rewires/remedial works, visiting tenants in their homes to ensure they are aware of what the work entails and then are satisfied with the work being carried out, dealing with any queries or complaints in a timely manner. Collecting Customer Satisfaction Forms on completion of the work which would contribute towards our KPI figures, and produce weekly performance reports for our client.

Next I worked on the Structural Works Programme; working on three tower blocks, the work included; roofing, external wall insulation, doors, balcony enclosing to each property, a gas riser being fitted to each block and gas being fitted to all properties, and decorations in communal areas.

My role involved gathering tenant profiles for each property, visiting tenants throughout the works. Issuing newsletters, information leaflets on a regular basis and dealing with any queries or complaints in a timely manner. To produce appropriate communication material, e.g. letters, leaflets, newsletters, for site distribution or display, in relation to the planned refurbishment works. Visit tenants directly to explain the nature and scope of work involved, ascertaining their individual requirements, arrange appointments/start dates and monitor access to individual properties, ensuring that specific or special needs are identified, and that communication and working practices are adjusted accordingly where practicable. Where appropriate, consult with tenants and tenants groups and arrange meetings to communicate. The main purpose of the role is to ensure customer satisfaction and maintain high standards of customer service. Liaising with surveyors, clients, clerk of works to ensure works are carried out to specification. This may also involve running and/or attending tenant forums, site meetings and liaising between the two groups in order to keep all parties informed.

12.11.13 – 02.01.15 - Willmott Dixon Partnership, Birmingham


Working for Planned Works, on the door & window programme. My role entailed liaising with our sub-contractor who manufactured and fitted the windows and doors for council tenants. Liaising with tenants on a daily basis, dealing with complaints and queries and resolving in a timely manner. Sending out initial letters, 7 day letters to tenants, logging of carding process on Birmingham City Council Northgate database with the no access procedure. The majority of my time was spent using our Excel database and recording all Completions of Works received, liaising with the Clerk of Works to get the properties signed off. Processing I.D. badges for all subcontractors. Logging, opening and closing of works permits. Updating the asbestos spread sheet on a daily basis.

Temporary Medical Secretary

11.04.13 – 01.11.13 – SIAS – Birmingham & Solihull Mental Health Foundation Trust

Temporary Tenant Liaison Officer

27.01.12 - 13.04.12 - Willmott Dixon Partnership, Birmingham

Contacting council tenants to arrange access to fit new front doors for Willmott Dixon whilst they were undertaking a programme of fitting new Secure By Design fire safety doors. Assisting the site manager in set up and maintenance of site office, paperwork etc. Dealing with any tenant concerns / complaints with the work carried out on site.

Distribution and collection of Customer Satisfaction forms and any subsequent management reporting on performance.

Long Term Temporary Medical Secretary within various NHS Mental Health Secure Unit Hospitals under Birmingham & Solihull Mental Health Trust & Dudley & Walsall Mental Health NHS Trust

06.06.06 – 25.11.12

●Community Alcohol Team (CAT) & COMPASS Programme.

●Assertive Outreach Team, Birmingham & Solihull Mental Health NHS Trust.

●Ardenleigh (Secure Forensic Psychiatric Hospital).

●Dudley & Walsall Mental Health NHS Trust.

●Bloxwich Hospital. Older Adults.

●Bushey Fields Hospital, Dudley Home Treatment Team.

●St Andrews Healthcare Birmingham. (Secure Forensic Psychiatric Hospital).

●Home Treatment Team, Northcroft Hospital, Birmingham. (Secure Unit Psychiatric Hospital).


1983-1987 Churchfields High School

O’levels :- English Lit/ Lang, Maths, Business Studies, IT, Various pass grades.

1987 – 1989 Solihull & District Training Group Ltd

YTS Office Procedures, RSA 1 Typing, RSA 1 & 2 Word Processing

I hold a CSCS card, and I have received the following training; First Aid, Fire Marshall, Asbestos Awareness, Sharps Awareness, Core Module, Environmental Awareness, SOLO I.D. Training. I have a current CRB Clearance certificate.

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