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Sales Customer Service

Weatherford, Texas, United States
October 18, 2016

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Denny Blosser

*** ******* *****, **********, ** 76082 817-***-****

Education & Training

Ashford University, B.A., Public Relations and Marketing (2009-2012)

3.6 GPA

National Association of Medical Sales Representatives

Completed RMSR Certification (#91602013) for Medical Device Sales

Leadership Training from North Florida University

(16 week course) Classes included but not limited to; Train the Trainer, Lean Manufacturing processes, S.P.C., GD&T and Good Manufacturing Practices. Very fluent in Microsoft Excel, Word, Power Point, Project, and Visio programs.

Operations Leader

Proactive and results oriented leader with a 12+ year record of achievement and demonstrated success. Adept at building productive relationships through sales and customer service goals. Completed NAMSR Medical Sales Training Program.

Core competencies:

Problem Solving/Lean Principles

Relationship Building

Customer Sales/Service

Quality Focused

Cold Calling

Goal Oriented

Continuous Improvement Leader


B2B Selling

Professional Experience

O’Reilly Auto Parts (2014-Current)-Keller, TX

Store Manager

Maintain a high level of customer service and relay that to all store personnel

Responsible for hiring and firing employees

Lead, manage, motivate and communicate positively to store personnel

Train, coach and develop store personnel

Organize and prioritize tasks

Monitors inventory for shortages and takes steps necessary to maintain shrinkage at minimum level

Schedule and control payroll hours and adjust when necessary

Conduct annual inventory of store assets

Manages store to ensure it has a clean and neat appearance

Process incoming stock and ensure its moved to sales floor in a timely manner

Trilogiq USA (1/2014- 10/2015)-Fort Worth, TX

Sales Engineer

Sales and Marketing, service and education of Six Sigma/Lean Solutions

Acquiring new clients, and retaining current Clients

In charge of a 5 state area CO, TX, OK, AR, and LA

Went from 24 to 80 clients in my book of business in 1 year, along with a 300% increase in revenue

Presenting to Team Leads up to CEO’s of companies

Silveus Insurance Group (2012- 2014)-Atlanta, GA

Agricultural Risk Consultant/Sales

Sales and Marketing, service and education of Crop Insurance for owners/producers

Acquiring new Clients, and retaining current Clients

Acquired licenses in four different states, GA, SC, NC, TX and VA

Worked with many different software programs, proprietary to Silveus

Worked to develop very strong book of business

Formed two successful partnerships in SC and GA

Medtronic, Inc. (2002 – 2012)

Physio-Control, INC. (2011-2012)-Omaha, NE

Field Service Representative

Provided efficient, and effective repairs and inspection of Physio-Control equipment and equipment of designated partners of Physio-Control

Performed administrative duties, but not limited to, service reports, contracts, market analysis and special reports

Managed assigned company assets, including spare parts inventory, service loaners, test equipment, computers and a company vehicle

Had ownership of a three state territory responsible for maintaining an effective and efficient territory operations, which involved selling value-added programs (service contracts)

Acted as a technical consultant for developing and nurturing customer relations, liaison between Physio-Control and the customers (Physicians, bio-meds, medics, and nursing staff)

Anticipated, plans, schedules, educates and fulfills customer requirements in a timely manner

Provided technical support and assistance to sales, and other service territories and corporate as needed

Participated in joint sales/service presentations for warranties (in 3 months grew territory over $100,000 in revenue)

Responsible for maintaining and development of all business potential. Includes, but not limited to promotion and sale of contracts, accessories, etc

Serviced and repaired LP20, LP15, LP12, CrPlus, etc.

Medtronic Powered Surgical Solutions (2007-2011) - Fort Worth, Texas

Team Lead/ Supervisor

Fluent in Assembly, Service, and Repair of Pneumatic and Electromechanical systems

Participated in Field Service trips to the hospitals and/or training labs with ENT/NT, M-NAV, and Physio Control, to further my job skills and knowledge in the field

Oversaw the Assembly and servicing of the Electronic High Speed Systems (part of the ENT business)

Interacted with vendors and sales reps on our Factory Exchange products

Shingo presenter

Performed numerous change orders and corrective actions

Worked with SAP printing Work Orders etc.

Developed 12 new work instructions for all part families in the tool department to ensure we were FDA compliant

Was a part of the team for yearly FDA Internal audits

Scheduled manpower and flow of product through the process (Production Planner) for customer demand

Provided leadership and direction for employees to meet company goals

Directed the establishment and monitoring of departmental and company policies related to manufacturing

Implemented and sustained methods and procedures to improve process and work distribution

Performed daily audits of operation systems to ensure FDA compliance with defined manufacturing practices

Recorded and posted activities that include manpower to manufacturing performance measures

Provided training, guidance, and assistance to Production Associates to ensure the manufacturing process is accurate and complete

Promoted a positive environment that ensures teamwork

Knowledgeable in the 5s workplace organization. Previous position we called it 6s, added safety to the list

Confident in Lean concepts and principals (5+ years), Point Kaizen, Week long Kaizen, and prolonged Kaizen events, The Toyota Way Principles, TPS

Fluent in the DMAIC process, Fish Bone, Value Stream Mapping, etc.

Involved in multiple lean events, most recently the F.C.E. project, in which the savings was 2.5 million per year

Coordinated bi-weekly payroll using Kronos timekeeping system


Lean 3 month project for FCE

Nominated for Star of Excellence in 2009

Medtronic Sofamor Danek Manufacturing (2002-2007) - Warsaw, IN

Machinist Specialist

Determined the making processes for the production floor of spinal product gauges with extremely precise tolerances of .010 microns

Fluent in using a contracer (precise measuring instrument)

Operator certified

Fluid with SPC (Statistical Process Control)

Supervised personal program changes and trouble shooting

Set-up, operated and maintained a Hardinge lathe and a Myford grinder

Ran a multitude of machines including but not limited to

Mori Seiki

Star Machines: SR-16, SR-20, SV-20, SV-32



Hardinge SP

Manual Myford Grinder


Interviewed and elected to manage a one of its kind precision gauge cell



Operated various lathes, grinders and polishers for the production of medical instruments and prosthetic knees

Adjusted programs and read blueprints for set-ups

Machines included but not limited to Haas Lathe, Okuma Lathe, Acme Robot Polisher, Hoffman Grinder



Machined and assembled large Chrysler axles, cases, knuckles and axle shafts for the automotive industry

Supervised 3rd shift employees

Involved in the process of organizing maintenance to ensure proper work orders and paying close attention to quality control as well as logging work hours for employees

Performed multiple job tasks; such as running multiples, two-ways, three-ways and four-ways and also some milling

Precise when working with blueprints, calipers, micrometers and other such gauges for tolerances and sizing

Proficient in all capacities of shipping and receiving

Selected Achievements:

Selected as supervisor over 3rd shift manufacturing and maintenance department

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