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Customer Service

Birmingham, West Midlands, United Kingdom
October 18, 2016

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Curriculum Vitae

Natalie Williams

**, ******** ********, ******, **** Midlands


Mobile: 075********


Date of Birth: 10th My 1984

Personal Statement

A hardworking, reliable and well organized worker, who is very ambitious, strives for individuality and can also work well in groups.

Education and Qualifications

Birmingham College, Birmingham

September 2002 – June 2006

Diploma in Hospitality and Leisure Management

Sandwell College, Wednesbury Campus

September 2000 – June 2002

1st Year: Advanced GNVQ Business Pass

2nd Year: AVCE Business Pass

Tividale High School and Community College

September 1995 – 2000

9 GCSE’S including Maths and English

Work Experience

Finchley Court

March 2016 to date

Work from home customer advisor

Taking out of hours calls for several different companies. Passing emergency jobs to engineers and solicitors, taking notes for inday staff.

Interaction – Finchley Court

August 2015- March 2016

Work from home customer advisor

Taking out of hours calls for several different companies. Passing emergency jobs to engineers and solicitors, taking notes for inday staff.

British Gas

December 2006 to date

Planning and Dispatch

Planning appointments and dispatching jobs to engineers.

Identifying and understanding customer needs, working closely with the engineers and the field to deliver a first class customer service to increase the profitability of the business, remaining committed to treating customers fairly.

Career Link – Initial City Link

December 2006 – February 2007

Parcel Sorting

Sorting out parcels and loading lorries ready for delivery.

Meridian – British Gas

September 2006 – November 2006


Making outbound calls to existing customers to sell a new service for kitchen appliances.

Direct Mobile Ltd

March 2006 – September 2006


Making outbound calls to customers, upgrading existing contracts and also business to business deals on the phone and in person.

Air Nightclub

June 2004 – September 2006


Supervising eight + staff on the main bar in the nightclub and handling the float. General cleaning duties and serving customers.

AA (Road Services)

November 2005 – February 2006

Customer Advisor

Taking breakdown calls from customers within a call centre, joining new customers up as members and advising them on the best membership for their situation.

Lidl (Food store)

July 2004 – October 2005


Cashiering, dealing with customer enquiries, putting out the delivery and general cleaning duties.

Destiny’s Winebar

May 2003 – June 2004

Trainee Manager

As part of a university degree I completed a 48 week placement within the licensed retail industry. Duties included serving refreshments to customers, keeping the bar area clean and tidy and liaising with other employees and customers.

Backup Staff

May 2003 – June 2004

Agency Worker

Called out to work when a company needed extra staff to help when their original employees where off sick, on holiday etc. Depending on the company duties varied, the work I carried out was mainly bar and catering.

Bowlplex, Castlegate Way, Dudley

September 2002 – May 2003

Part-Time Sales Assistant

Casual hours of employment working in a licensed bowling centre, which had recently opened. Working on reception, bar and grills as shifts rotate. Duties included cashiering, taking party and group bookings both in person and over the phone. Dealing with customer enquiries, liaising with employees and customers and working in the bar serving refreshments to customers.

Showcase Cinemas, Castlegate Way, Dudley

October 2001 – September 2002

Part-Time Sales Assistant

Working in a large often very busy cinema, serving refreshments to customers. Developed supervisory skills by training new employees and carrying out the nightly stock count and closing down ready for the morning shift. Duties included cashiering, handling a float of £50+ tidying food area and customer seating areas and selling to customers.

Cromwells Madhouse, Merry Hill Centre, Dudley

June 2000- October 2001

Part-Time Sales Assistant

Working casual hours in the retail industry selling clothes, mainly jeans. Helping customers find there suitable waists and lengths. Duties included selling to customers, tidying the shop floor, tidying the stock room, completing order forms and cashiering.


I am very interested in managing/owning a nightclub/bar, I have a diploma in Licensed Retail Management. I also like fashion and music. In my spare time I like to develop my knowledge for my personal career development in International Trade and Investment. Sometimes I do dance at a local dance studio, and regularly go to the gym.


Mr Chris Watson


University Collage Birmingham

Summer Row


B3 1JB

Telephone: 012*-***-****

Phil Handley

British Gas

Swallowfield One

Wolverhampton Road


B69 2AG

Telephone: 077**-******

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