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Technical Support Quality Control

October 18, 2016

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Henok Kahsai

*** ********* ******* **

Calgary, AB T2J 6V3

Telephone: 587-***-****



To obtain full-time employment that will utilize my skills and experience while allowing me to grow and contribute at a new position.

Production facility experience; strong attention to detail and quality control

Able to operate a forklift

Proficient numerical, interpersonal and technical skills

Able to multitask and handle stress in the workplace

Good organizational skills, able to prioritise

Commercial and speciality printing experience

Previous payroll and accounting experience

Strong computer skills and professional IT abilities

Able to pass a security clearance

Bachelor of Psychology 2012 – present

AIU University, Nairobi, Kenya

●Completed 2 years of education in Kenya - Education has been deemed by IQAS as equivalent to 2 years of related Canadian post-secondary education

●Continuing education through Queens University by correspondence

Computer Maintenance Hardware Repair Certificate 2005


High School Education 2003

Red-Sea Secondary School, Asmara, Eritrea

A current class 5 Alberta driver's license with clean driver’s abstract


NuFarm Agricultural, Calgary, AB Dec. 2014 – May 2016

Responsible for mixing and formulating chemicals (pesticide, herbicide etc.)

Mixed up to 50,000L of chemical per shift, according to daily work orders for ratios and quantity of required product

Provided samples of formulated chemicals to the lab for quality assurance testing

Packaged mixed chemicals in totes or drums and transported them within the facility using a forklift

Assisted with packing and shipping of product/chemicals

Ensured maintenance and cleanliness of production equipment (tanks, generators, etc.)

Wide Format Printmaker

West Canadian Printing, Calgary, AB May 2014 – Jan. 2015

Operated and monitored a wide format printing machine

Responsible for printing, scanning and ensuring quality control of commercially printed products including papers, pictures and banners

IT Lab Assistant

Africa International University, Nairobi, Kenya Aug. 2012 – Sept. 2013

Completed computer repairs – hardware and software

Assisted with network and security management

Assisted with procurement and implementation of new servers, technology, etc.

Provided technical support and training

Assisted with system updates and monitoring

Ensured regular maintenance and troubleshooting of printers, copiers, scanners and fax machines

Payroll Assistant

Government Organization, Asmara, Eritrea June 2006 – June 2010

Maintained payroll information by collecting, calculating and entering data

Updated payroll records and prepared reports

Resolved discrepancies

Maintained confidential information


Karen Community Church, Nairobi, Africa 3 years

Scheduled and supervised volunteers

Coordinated events

Childcare Volunteer

Church in Calgary 2 years (to present)

Youth Services Volunteer

Centre Street Church, Calgary, AB 2 years (to present)

References available upon request

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