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Customer Service Representative

Location:
Columbus, Georgia, United States
Posted:
October 18, 2016

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Resume:

MARIELLA MASINI

**** ******** ***** • Columbus, Georgia 31907

706-***-**** (cell) • acw4et@r.postjobfree.com

Customer Service Representative, Bilingual

Proven bilingual customer service representative with managerial experience. Demonstrated ability to manage tough situations, navigate difficult circumstances with grace, and provide professional customer service at all times.

Relevant skillsets and proficiencies include:

Word

PowerPoint

Excel

Fluency in Both:

Spanish

English

Outlook

Medical Management

Rent Manager

PROFESSIONAL EXPERIENCE

JRT PROPERTY MANAGEMENT, LLC, Columbus, GA

OFFICE/PROPERTY MANAGER Apr 2009 – Present

Manage day-to-day operations of 200 units and their tenants, including tours, background checks, and new sales.

Manage all property bookkeeping, revenue and expense reporting, as well as collections. Monitor all accounting profit & loss controls, accounts receivable, and deposits.

Manage all eviction notices, to include issuance of eviction notices, and court appearances on behalf of the company when required to submit detailed reporting for eviction warrants to be issued.

ADVANCED WOMEN’S HEALTH CENTER, Killeen, TX

MEDICAL SECRETARY / FRONT DESK ASSISTANT Jan 2003 – Sep 2003

Charged with receiving all incoming patients, gathering required medical information, and updating medical charts accordingly.

Scheduled all new and returning patient appointments, updated all pertinent patient info (address, phone, etc.), and confirmed patient appointments.

Managed all patient billing questions, arranged scheduled payment billing, and payment assistance, when appropriate.

SALLIE MAE SERVICING CORPORATION, Killeen, TX

CUSTOMER SERVICE / COLLECTIONS Dec 1999 – Aug 2000

Charged with answering all incoming and outgoing customer calls pertaining to student loans.

Updated all pertinent patient info (address, phone, etc.), informed customers of payment options, set up payment arrangements, and advised of alternate payment options, when appropriate.

EDUCATION

PONTIFICAL CATHOLIC UNIVERSITY OF PUERTO RICO, University of Ponce, Puerto Rico

B.B.A. Business Administration & Secretarial Sciences – December 1999



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