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Customer Service Administrative Assistant

League City, Texas, United States
12.00 per hour
October 18, 2016

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Lynn M. Dudley

My goal is to obtain a position with a growth-oriented company

offering opportunity for advancement and professional development. 5400 Humble Camp Rd

Dickinson, TX. 77539



Air Products & Chemicals LaPorte, TX.

Administrative Assistant 2011-2013

Ordering of office/IT/meeting supplies utilizing online purchasing tools; maintaining minimal issues.

Updated procedures through established work processes. Compiled training reports and coordinate training class inventory Coordinated information with Websites, SharePoint, and other electronic media repositories.

Planned and organized various events such as

lunches/dinners/special events.

Coordinated and resolved maintenances.

Submitted purchase requisitions and receive on purchase orders through SAP

High Performance Communications Dickinson, TX

Office Manager 2008– 2011

Managed all financial transactions- including journal entries, financial statements for lenders and prepared bank deposits Responsible for collections, account reconciliation and all customer invoicing

Performed all A/P functions

Generated payroll both in house and using outsourced payroll company

Managed online payments to vendors and performed bank reconciliation

Managed budget and expenses

Generated all W-4 and 1099 tax documents

Remotely managed 2 satellite offices

Worked with CPA for month end and year end accounting close Managed flight schedules for all employees who traveled Calculation of per diem

Communicate via written correspondence and/or telephone. Successfully resolve customer inquiries and complaints. Maintain standard filing system for the district office Petty cash custodian.


Alp hanumeric Filing, Confidential

Records Management, Data

Entry, Knowledge of Office


Customer Service, Mail

Distribution, Multi-line Switchboard

Operations, R eception Duties,

Stocking and Supplies.

Editing and Proofreading, Payroll

Preparation, ADP Payroll,

Research and Reporting,

Executive Travel & Itinerary


Proficient in Internet Research,

E-Mail, MS Office, MS Office XP,

Windows, Adobe Acrobat, Visual.

Experience in Lotus Notes,

AS/400, MAS90, SAP.

Certified Six Sigma Specialist


Collage of the Mainland,

League City, TX. 2010- Quick

Books program training

CompUSA, Webster, TX, 2008-

Microsoft Word, Powerpoint, Excel

Advanced program training

San Jacinto Central, Deerpark,

TX 1988 Emergency Medical

Tech (EMT) Certification

Valley High School, L ouisville,

KY 1984-1987

Rothe Enterprises INC. JSC Houston, TX

Administrative Assistant 2003 – 2008

Provided administrative and scheduling support to management of the Space Vehicle Mockup Facility (SVMF) both contractor and Civil Servant.

Scheduled and maintained meetings for multiple groups. Scheduled training classes for individuals in the organization and maintained database to keep Astronauts/ Divers and Office employees current in required training

Scheduled and organized social functions and various other duties.

Scheduled and coordinated travel arrangements.

Compiled agenda, recorded and distributed minutes for numerous meetings.

Ordered supplies and input orders for purchase requests into Navision system.

Maintained organizational charts, meeting calendars and action item lists.

Coordinated and scheduled personnel training & maintain training database.

Center Telecommunications System (CTS) Coordinator. Trained new employees on processes and procedures. Preparation and maintenance of documentation.

Created and maintained file system for record

Member of Safety Committee 2003 - 2004

United Space Alliance, Houston, TX

Administrative Assistant 1997 –


Updating the previous day shippers

Verify that paperwork of incoming units matches the part number and serial number on the unit.

Deliver reconciled paperwork to the customer service office for processing.

Move units within the department as required, from receiving to inspection, then to the technicians, also to and from the bond room.

Transfer shipping documents from customer service office to the department lead/supervisor.

Various clerical responsibilities are required such as data entry, copying of forms and filing

Assist with managing shop new and used inventories as required.

Pulled orders using Task Performance Sheet (TPS) for Aerospace techs

Performed annual inventory

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