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Customer Service Representative

Location:
Ogden, Utah, United States
Posted:
October 18, 2016

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I am a customer service professional dedicated to effective team management and customer satisfaction. I have sound judgment

and the ability to resolve problems tactfully and diplomatically. I look for ways to improve myself and my work always. I find

Offered great customer service by helping patients with billing questions and resolving their concerns.

Leesha Walters

acw4cw@r.postjobfree.com

291 E 2350 N, North Ogden, Utah 84414 • 801-***-****

Professional Summary

enjoyment in helping others and encouraging team work.

Skills

Team lead/Management Conflict Resolution Techniques

Exceptional interpersonal communication Exceptional telephone etiquette

Effective problem solver Skilled trainer/Helpful

Team player Time management

Enthusiastic Fast learner

Hard working/dedicated Microsoft Outlook, Word, and Excel

Integrity/Honesty

Work History

Lead Patient Service Representative

McKay Dee Cardiology –4403 Harrison Blvd Ogden, UT. 84403

Investigated and resolved customer inquiries and complaints in an empathetic and efficient manner.

Scheduled appointments, procedures, and meetings.

Gave excellent customer care.

Trained employees and backed up my supervisor

Handled referrals for all of the cardiologists.

Worked insurance pre-authorizations for medical procedures and appointments.

Assisted in credentialing and running a new clinic.

Prepared all professional letters for my providers.

Maintained a positive work place and offered encouragement to all of my co-workers.

Patient Accounts/Customer Service

McKay Dee Hospital –4401 Harrison Blvd Ogden, UT. 84403

Processed large amounts of revenue from multiple locations in and around McKay Dee Hospital.

Worked in multiple computer programs.

Accounting paperwork.

Education

Still studying: Public Health

BYU Idaho - 525 South Center St. Rexburg, ID, 83460

02/2010 to Current

11/2008 to 02/2010

Current



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