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Customer Service Microsoft Office

Location:
Oman
Posted:
October 18, 2016

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Mithilesh Haresh Kanojia

acw4c7@r.postjobfree.com

Mobile : 987*******

Muscat Mobile : +968 9032 6106.

Personal Details:

Date of Birth : 25th/December/1991

Marital Status : Single

Gender : Male

Nationality : Indian

Passport Details : M4801860

Visa Status : -

Permanent Address : New Ganjawala Bldg,3rd floor,Room No 32/B,

Sane guruji marg, Tardeo,Mumbai:400034.

Career Objective:

To acquire new skills and knowledge through hard-work.

To be the BEST in the Organization with a rational and practical approach.

Work Experience:

Worked With Rodas An Ecotel Hotel Mumbai from 1st August 2012 till 23rd September 2013.

Profile : Front Office Assistant

Direct Interactions with the International Clients.

To take care of the Room Reservations

Providing the Relevant Information to the Clients about the Hotel.

Used to check about the tariff plan and the billing of the Clients

To take care of the Audit report of the Tariff.

Worked with Citybond Holding PLC from 24th September 2013 till 20th July 2015

Profile: Customer Service Representative

Direct interactions with UK based customers.

To ensure top most customer satisfaction.

Selling travel insurance to the customer.

Rapport building to create need and benefit sell.

Providing the relevant information to the customer about the travel insurance.

Building up good rapport with colleagues and other team members for efficient work result.

Recommend service and product options to meet customer needs.

Communicating with existing customers to give new information on new products and services.

Determining the needs of the customers.

Achieving sales targets.

Complete and process contracts.

Reference:NarjisAkther (Customer Service Manager)

Worked with ‘SERCO GLOBAL SERVICES From 21/july/2015 till 01/01/2016

As a Sr.Customer Executive.

Currently working from 12/01/2016 till date wtih Jawad Business group in a Restaurant in Muscat- Oman as "Front desk Assistant"

Key Roles :

Handling front desk

Handling Customers Query

Looking after billing section of the Customer

Arranging necessary reports on daily basis

Handling the monthly inventory

Educational Qualifications:

Educational Qualification

Board / University

Name of Institution

Percentage Secured

Hotel Management

3rd Year

YCMOU ( 2012 )

KMS Educational Institute of Management Studies

73%

Hotel Management 2nd Year

YCMOU ( 2011 )

KMS Educational institute of Management Studies

82%

Hotel Management 1st Year

YCMOU ( 2010 )

KMS Educational institute of Management Studies

68%

HSC

Maharashtra State Board ( 2009 )

Lilavati lalji Dayal of Junior college of Commerce

63%

SSC

Maharashtra State Board ( 2007 )

Sir Cowasjee Jehangir High School

52%

Added Qualifications and Skills:

Proficient in Microsoft Office Suite (Word, Excel, and Power Point).

Good Communication skills

Able to learn quickly and accept new responsibilities.

Willingness to undergo training on new platforms for better prospects

Self Motivated and result oriented.

Achievements:

.

Awarded as a Spirit of Hospitality in Fern Group of hotel.

Awarded as Star of the Month for April 2015 in Citybond Holdings PLC

Awarded for Highest Conversion in Citybond Holdings PLC

Awarded as a Call Quality Star in Citybond Holdings PLC

Awarded as a Highest Policy Seller in Citybond Holdings PLC

Received Award for the Best Commendation in Citybond Holdings PLC

Have been termed as strong team player always with zeal and passionin CitybondHolidings PLC.

Awarded as a Spirit of Hospitality in Fern Group of hotel.

Languages:

English, Hindi, Marathi.

Hobbies & Interests:

Listening to music.

Love interacting with people.



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