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Manager Customer Service

Location:
Miamisburg, Ohio, United States
Salary:
80,000
Posted:
October 18, 2016

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Resume:

Daniel J. Horras

Miamisburg, Ohio ***** 937-***-**** acw4bo@r.postjobfree.com

MARKETING OPERATIONS

Strategic Planning Channel Marketing Product Development Team Leadership

Resourceful Marketing professional with extensive knowledge of the print industry and manufacturing. Over twenty years of diverse and increasingly responsible experience… Most recent experience has been in large format graphics production, sales training, product positioning development and account management.

Printing Industry Skills and Knowledge:

Account management / Onsite Customer Service

Business Development / Market Penetration

Supply Chain / Procurement / Contract Negotiations, cost avoidance

Print Management / Direct Mail

Digital Printing/ POD

Able to identify Innovative Technology and turn it into Marketing Initiatives

Manufacturing:

Warehousing distribution

Material procurement / inventory management increasing turns and establishing consignment programs with suppliers

Sales Consulting / Communications/Training / Personnel management

Product Development/Differentiation/Pricing

Customer Centered Trade Shows, Events, Presentations

Talent Development/Mentoring

Maintenance of margin objectives and pricing development

Production Management/Quality Assurance / Safety / SMED

RECENT PROFESSIONAL EXPERIENCE

RR Donnelley April 2016 – Sept. 2016

Onsite Account Manager, In-Store Marketing

Responsible for Kroger Print Services as the onsite manager providing fulfillment of promotional graphics to 2500 stores weekly. Supervised two Navigators and 1 PPS (Print Procurement Specialist). $15MM annual revenue thru Weekly store signage kits and Kroger Personal Finance Programs. Reported directly to the Senior Manager of Kroger Print Services.

Managed portal activities for $950K annual e-commerce platform program thru Epro via Ariba. Directed carrying inventory agreement, Master Catalog updates and resolution of e-hold scenarios.

Managed Navigator activities associated with matrix management, estimating, art file accuracy and scheduling with 2 regional facilities servicing 2500 stores on a weekly basis. Activities included quality process management and root cause analysis, documentation of SOP’s associated with kit logistics and movement both direct to store and to distribution centers.

Managed subcontracting of projects that internal production could not meet pricing or delivery requirements

Projects included long lead time items and last minute element additions.

Developed Enhanced Quality Metrics and established tracking mechanics within the production facilities. Directly accountable to the Quality Assurance Manager at Kroger to implement improvement processes and issue resolution.

Worked with A/P to reduce outstanding payables of more than $1.1 MM

Archway Marketing Rogers, MN. September 2014 to April 2016

Director of Strategic Partnerships and Promotional Mktg.

Recruited and relocated to establish a formal contracted network of external suppliers to provide complimentary printed products and ASI items to an expanded new client base.

In the last 12 months, the contracted partner network provided $44M in new sales, leveraged wholesale pricing, and additional rebates of $800K in EBIDTA contributions on $180M total sales.

Developed and initiated a Quality Supplier Audit Program to ensure standardization of processes, procedures and client expectations. Supply chain team provided $8.5M in cost savings during that same timeframe.

Standard Register (acquired Workflow One) Dayton, Ohio August 2013 to September 2014

Senior Manager of Strategic Partnerships

Initiated Strategic Partnerships with direct manufacturers of printed products for resale.

Established over 400 suppliers providing nearly $450M in annual sales for our company and contributing $30-40M in EBDTA.

Last year documented $430K in new sales closed and $306K in cost avoidance.

WorkflowOne (Currently Standard Register) January 2007 - August 2013

Senior Manager, Global Sourcing (December 2009 - August 2013)

Senior Product Manager, Digital Print Solutions (January 2007-December 2009)

Have held positions as general operations manager for 2 print operations in the forms and label print production industry in York, PA. and Orlando, FL. 100K sq. ft. facilities employing 100-120 employees generating annual revenue of $20-30MM. I have had P&L and budgetary responsibilities, as well as sales, logistics, pre-press, marketing and quality assurance experience.

International Partnership Development

Identified and developed procurement partnerships in Brazil, Europe, Canada and Mexico.

Worked with Senior VP to identify and develop new reciprocal business opportunities with partners to resell our products to our channel partners.

Establishment of Premiere Reseller program with Zebra Technologies

Qualified organization, managed support role development.

Doubled sales growth from $400 to over $800K in 2 years

Positioned with Healthcare division as new sales of $800K in first year

Consolidation of External Supplier Base

Reduced supplier base by 50% over last 3 years

Increased project pricing discounts by leveraging spend with existing partners. Delayed raw material increases for multiple quarters

EARLIER CAREER HISTORY

Relizon / Reynolds June 1995 – January 2007

Manager, Strategic Partnerships

Reynolds and Reynolds, Sycamore, Il. October 1993 – June 1995

Manager, Trade Relations, Duplex Products/

Duplex Products, Orlando FL. June 1991 – October 1993

General Manager of Operations,

EDUCATION

Bachelor of Business Administration

University of Iowa Iowa City, Iowa

Frontline Customer Service Excellence Training - Feb. 2007

Oracle Procurement /Purchasing Training modules Oct. 2005

Completed Karras Effective Negotiations Training - Sept. 2004



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