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Medical Assistant Service Representative

Jacksonville, Florida, United States
October 18, 2016

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Kesha Gordon

**** ********* **********, **** ****

Jacksonville, FL 32211

C. 904-***-****

OBJECTIVE: To obtain a full time position with a Medical Facility offering the

opportunity for continued growth and development, where all my

skills, education, training and expertise can be utilized.


Quest Diagnostics Laboratories Jacksonville, FL 07/10-present

PSR I/ PSR II (Patient Service Representative-Lead Phlebotomist)

Performs centrifugation and processing of collected specimens

Labels tubes with patient information

Performs blood draws on all ages ensuring that all specimens are collected accurately and in a timely manner and drug screening collections

Manager over 1 PSC with 6 employees

Completes requisitions accurately

Clarifying orders, verification of tests, obtain accurate billing info per phone or fax with doctor’s offices

Research test or client info via computer system or Directory of Services

Package specimens for transport

Performs basic clerical duties

Performs monthly inventory and weekly supply checks

Disposes of biohazard containers when scheduled

Stock supplies as needed

Assist supervisor with the implementation of SOPs for phlebotomy services according to guidelines

Assist with the preparation of schedules for the assigned group at the PSCs

St. Francis Hospital Wilmington, DE 08-05/10

Laboratory Phlebotomist

NU-TEK Diagnostic Laboratories Langhorne, PA 05/07-05/08

Laboratory Phlebotomist

Performs centrifugation

Labels tubes with patient information

Performs blood draws

Fills out insurance requisitions

Unique Care Bensalem, PA 06/04-05/07

Home Health Aide/Companion

Oversaw administration of sugar testing/charting

Performed bathing/dressing of patient

Performed light housekeeping and meal preps

Administered medications

Northeastern Hospital Philadelphia, PA 01/03-10/03

Laboratory Phlebotomist

Assessed information in the computer

Performed centrifugation

Labeled tubes with patient information

Performed blood draws on the floors/outpatient


Typing/Data Entry MS Word and Excel

Scheduling Bookkeeping

Hospital Billing Medical Terminology

Knowledge of Medisoft Software CPT/ICD-9-CM Coding

Medical Transcription CPR and First Aid

Hospital/Physician Billing (UB-92, CMS-1500)


CHI Institute Southampton, PA 09/06-07/07

Medical Office Administration


Harrison Career Institute Philadelphia, PA 04/01-01/02

Medical Assistant Graduate


The A.C.T.A.S. Philadelphia, PA 11/99-08/00

Cardiographic Technician Graduate


The Nursing Assistant School Upper Darby, PA 12/95-10/96

Nursing Assistant Graduate



Dr. Lisa Beth Freedman- Holistic Family Medicine Villanova, PA 04/07-10/07

Medical Office Administration/Phlebotomist- Student Intern/PT Employee

Answered telephones

Scheduled appointments

Performed blood draws

Performed patient vital signs and charted information

Insurance verification and copies

Northeastern Hospital- Laboratory Philadelphia, PA 11/01-01-02

Medical Assistant- Student Extern

Assisted with office procedures

Collected blood in all areas of the hospital

Answered telephones

Assessed information into the computer

Albert Einstein M. C. – PAT Department Philadelphia, PA 06/00-08/00

Cardiographic Technician- Student Extern

Patient Care/Vital Signs

Reception/Answered Telephones

EKG/Holter Monitor Application/Stress Testing


CPR/First Aid 08/16

BLS Provider 08/16

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