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Customer Service Front Desk

Location:
Atlanta, Georgia, United States
Posted:
October 19, 2016

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Resume:

ROBERT JONES

*** ******* ******* ********* ********* Northwest, Atlanta, GA 30318 C: 256-***-****

acw49u@r.postjobfree.com

Motivated Cashier skilled at providing exceptional service, accurately handling money and proficiently managing store inventory to maximize customer satisfaction and sales. Resourceful and driven professional with 10+ years' experience. Courteous Front Desk Agent adept at balancing multiple tasks and priorities seamlessly while delivering the highest level of customer service. Over 5 years in the hospitality industry. Fast and efficient service worker

Customer-oriented

Point of Sale (POS) system operation

Quick learner

Organized multi-tasker

Friendly and helpful

Late-night shift availability

Good with numbers and math

Skilled upseller

Carbonated beverage dispenser cleaning and

maintenance

Restaurant operations

Accustomed to shift work

Payment processing

Inventory management

Time management skills

Multi-tasking ability

Adaptability

Cleanliness

Friendly demeanor

Guest services

Reservations and booking system experience

Service-oriented

Luxury guest services

Adaptability and responsiveness

Staff training

Special events planning

Courteous and helpful

Good telephone etiquette

Computer proficiency

Cashier/Manager, 09/2006 to 12/2011

Taco Bell – Atlanta, GA

Spoke with patrons to ensure satisfaction with food and service Prepared food items

Trained new cashiers on procedures, customer service and sales techniques. Greeted customers promptly.

Received customer payments.

Totaled bills and calculated taxes.

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Front Desk/Night Auditor, 01/2004 to 08/2006

Sheraton Suites and Galleria – Atlanta, GA

Greeted, registered and assigned rooms to guests of hotels or motels. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Made and confirmed reservations.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Verified customers' credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests. Recommended top dining and entertainment options for guests in the Atlanta Georgia area. Greeted and registered guests and issued keys.

Communicated audit results to upper management through written reports and oral presentations. Gathered data for internal audits through interviews, financial research and downloads. Articulated audit findings, risks and detailed recommendations to upper management. Front Desk Clerk, 08/2002 to 12/2003

Ramada Hotel – Tuscaloosa, AL

Greeted, registered and assigned rooms to guests of hotels or motels. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Made and confirmed reservations.

Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Verified customers' credit and established how the customer would pay for the accommodation. Computed bills, collected payments and made change for guests. Recommended top dining and entertainment options for guests in the Tuscaloosa Al area. Greeted and registered guests and issued keys.

High School Diploma: June 1985

Cambridge Rindge and Latin - Cambridge, MA

EDUCATION



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