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Customer Service Microsoft Office

Location:
Miami, Florida, United States
Posted:
October 19, 2016

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PROFESSIONAL SUMMARY

SKILLS

CERTIFICATIONS

EDUCATION

WORK HISTORY

ALEKSANDRA GORVAT

**** *** **, *** *, Miami Beach, FL 33139

Home: 347.***.**** - acw47r@r.postjobfree.com

Flexible, results-oriented restaurant management professional adept at FOH and BOH operations, offering focused leadership and restaurant operations knowledge to drive profitability. Skilled in staff training and development looking to procure a position with a reputable hospitality establishment, with a long-term career growth potential. Microsoft Office - Word, Excel, Power

Point, Outlook, Exchange

POS systems - Micros, Aloha,

Harbourtouch, Square, Shopify

Fluent in English and Russian

Service-oriented

Staff scheduling

Natural leader

Conflict resolution techniques

Results-oriented

Business operations expertise

Social Media Marketing

Inventory control and record keeping

Service-oriented

Passion for customer satisfaction

Bartending Certificate - New York Bartending School (September 2005) Qualifying Certificate in Food Protection - New York City Department of Health and Mental Hygiene (November 2012)

2005 Associates Degree: Civil Law

Moscow University of Interior Ministry of Russia - Moscow, Russia 10/2012 to 09/2013 MANAGING PARTNER

PEPELA RESTAURANT – 104 E 30th St, NEW YORK, NY 10016 Directed and negotiated all purchasing and inventory: including appliances, furniture, and tableware; liquor, wine and food

Ensured that kitchen and bar build outs are conducted in a timely manner, up to building, fire and health codes, and in a way that is most suitable for efficient daily operations. Carefully interviewed, selected, trained and supervised staff. Set up and oversaw a set of procedures for the wait and bar staff to follow in order to achieve superior customer service.

Successfully applied team motivation skills and created a highly professional and supportive working environment.

Engaged daily with customers to make sure they are getting everything they need and expect. Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Correctly calculated inventory and ordered appropriate supplies. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.

Strategically developed effective marketing plans to increase sales and profits while managing costs.

Actively participated in ongoing customer service programs to build sales and rapport in the community.

Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Led and directed team members on effective methods, operations and procedures. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. 05/2009 to 11/2010 BAR MANAGER

MARIVANNA RESTAURANT – 41 E 20th St, NEW YORK NY 10003 Engaged constantly with many patrons in a fast-paced bar environment with a very diverse and demanding customer base.

Scheduled all bar staff and support staff.

Designed and implemented specialty cocktail and wine menu in harmony with restaurant character and food menu.

Managed all drink and bar inventory and purchasing. Ensured consistency and quality in drink preparation by all staff, while supporting and encouraging congeniality.

02/2007 to 03/2008BARTENDER

RICK'S CABARET – 50 W 33rd St, NEW YORK NY 10001

Processing high volume transactions for the entire wait staff, holding the IDs and credit cards for all the active tables on the floor, pre-authorizing the cards and collecting finger prints for the transactions over $10K.

Preparing drinks for the wait-staff in an extremely fast-pace environment, under immense pressure.

Maintaining proficient level of customer service in a high volume, high pressure night club environmnet .

Meeting the up-selling goals of the establishment. 10/2006 to 02/2007 COCKTAIL WAITRESS

RICK'S CABARET – 50 W 33rd St, NEW YORK NY 10001

Providing efficient bottle service, as well as serving individual drinks for tables of up to 30 people.

11/2005 to 10/2006 BARTENDER

DILLON'S PUB – 253 W 54th St, NEW YORK NY 10019

Stocking up the bar and preparing garnishes for the day. Providing an exceptional customer service for the patrons. Updating the cocktail list.

09/2005 to 11/2005 BARTENDER AND WAITRESS

ESTELLE LOUNGE – BROOKLYN, NY

10/2005 to 11/2005 WAITRESS

ANGELO'S ITALIAN – NEW YORK, NY

06/2005 to 08/2005WAITRESS

HIGGIN'S CRAB HOUSE – OCEAN CITY, MD

06/2004 to

08/2004

SALAD MAKER

ANTIPASTI – OCEAN CITY, MD



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