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Registered Nurse Customer Service

Location:
Carrollton, Texas, United States
Posted:
October 19, 2016

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Resume:

Danielle R. Bower BSN, RN-BC

**** ******** ****** *******, ** 75001

Cell: 412-***-****: acw47f@r.postjobfree.com

Professional Background

Registered Nurse with over 30 years of experience in healthcare. Skilled in providing hospice, long term care and rehabilitative nursing. Patient-focused Registered Nurse with a background in geriatric care, with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs. Direct hospice care in a non-case manager role.

Skill Highlights

•Policy, program and procedure development

•Culturally competent care /Bilingual (Arabic)

•Patient evaluation/intervention /Strong clinical judgment

•EMR competent

•Problem resolution /organizational skills /Prioritizing/managing deadlines

•Acute, rehabilitative, and end-of-life care

•Licensed RN in Pennsylvania and Texas with compact

Professional Experience

Clinical Manager

April 28, 2016 to present

New Century Hospice- Dallas, Texas

ØResponsibilities include but are not limited to:

Management of staff; nurses, nursing assistants, chaplains, social workers. Counselling and discipline of staff. Education of patients and families regarding hospice philosophy. Evaluation of potential patient file for patient appropriateness for hospice care. Ordering equipment and medication for patients. Inputting information in computer program (Home Care/Home Base) and running daily operation applications. Conducting interdisciplinary group meetings with staff and doctors. Resolution of patient and family concerns.

Hospice ESU (Extra Service Unit) Supervisor

November, 2015 to April, 2016

VNA of Texas (formerly Visiting Nurses Association)- Dallas, Texas

ØResponsibilities include but are not limited to:

Triaging incoming after hours calls, problem solving over the phone, assignment of patient visit if warranted.

Supervision of ESU field staff, scheduling of visits, ordering supplies, equipment, and medications for patients to allow field staff the opportunity to be safe in the field and concentrate on the patient and family needs during visits. Visits made when necessary. Instruction of new staff and when new procedures are instituted. Attending weekly clinical management call conferences. Daily call and problem resolution reports submission to ESU manager.

Hospice ESU (Extra Services Unit)

April 28, 2014 to November, 2015

VNA of Texas (formerly Visiting Nurses Association)- Dallas, Texas

ØResponsibilities include but are not limited to:

Triaging incoming calls regarding patients, direct patient care in their place of residence, admission process of new patients, treatment of situations that occur on off-hours, ordering of and coordination of delivery for medications, equipment, and supplies. Death pronouncements including notification of appropriate entities: medical examiner, funeral home, and equipment company. Involvement of appropriate services when needed: attending physician, social worker, chaplain, management. Report to case managers and area managers on overnight events.

Weekend House Supervisor

October 31, 2013 to April 27, 2014

ManorCare Health Services -North Richland Hills, Texas

ØResponsibilities include but are not limited to:

Supervision of staff, monitoring of building functions, observation and evaluation of patient conditions. Implemented new floor assignments based on evaluation of staffing requirements. Liason between patients and physicians to ensure patient comprehension of treatment plans. Monitored acute conditions. Acted as patient advocate and implemented total patient care through a team nursing process. Covering up to 140 multi acuity patients per shift. Headed onboarding process for new nursing staff. Ensured HIPAA compliance. Assisted patients with multiple chronic diagnoses. Delegated staff nurse duties. Followed infection control procedures. Ensured safety and well-being of patients.

Charge Nurse

January 8, 2013 to October 30, 2013

HCRManorCare-Greentree – Pittsburgh, Pennsylvania

ØResponsibilities include but are not limited to:

Supervision of staff on a post-acute rehabilitation unit. Management of and organization of unit functions, supervision and completion of patient records. Arrangement of appointments for follow-up with doctors, therapists, and product providers. Assist with discharge planning on a multidisciplinary team. Coordination with MSW for care conference for family information on patient progress with prescribed therapies.

Night House Supervisor

May 2010 to January 2013

HCRManorCare-Greentree – Pittsburgh, Pennsylvania

ØResponsibilities include but are not limited to:

supervision of staff, monitoring of building functions, observation and evaluation of patient conditions. Implemented new floor assignments based on evaluation of staffing requirements. Liason between patients and physicians to ensure patient comprehension of treatment plans. Monitored acute conditions. Acted as patient advocate and implemented total patient care through a team nursing process. Covering up to 180 multi acuity patients per shift. Headed onboarding process for new nursing staff. Ensured HIPAA compliance. Delegated staff nurse duties. Followed infection control procedures. Ensured safety and well-being of patients.

RN Supervisor

June 2008 to May 2010

HCRManorCare-Greentree – Pittsburgh, Pennsylvania

ØResponsible for direct patient care. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care. Use of advanced equipment, supervision of assistive staff. Ensured efficacy of treatments through monitoring of treatment regimens. Partnered with team of Registered Nurses and CNAs to ensure over all well-being of all patients. Authorized drug refills and provided detailed prescription information to pharmacies.

Pharmacy Technician

November 2007 to December 2012

Giant Eagle – Pittsburgh, Pennsylvania

ØResponsibilities included prescription refill, customer service, and data entry.

School Nurse

August 2000 to September 2007

Al Bayan Private School – Amman, Jordan

ØResponsibilities included but not limited to; management of school clinic, administration of medication and treatment of emergent illness, administration of immunizations, scheduling of and assistance with medical examinations, sight and dental evaluations, evaluation of and transport to emergent care.

Education and Training

Kaplan University 2011

Chicago, IL, USA

Nursing - BSN

GPA 3.81

Dean's List 3 of 4 semesters

Inducted into National Association of Collegiate Scholars

Columbia College of Nursing 1984

Milwaukee, WI, USA

Nursing – Diploma

Certifications

Registered Nurse - State of Pennsylvania

Registered Nurse - State of Wisconsin

Registered Nurse – State of Texas- compact

BLS - Basic Life Support

CPR certified through American Heart Association

RN-BC- Board certified in gerontological nursing

Affiliations

AHNA- American Holistic Nurses Association

AALNC- American Association of Legal Nurse Consultants

ANA-American Nurses Association

TNA- Texas Nurses Association



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