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Customer Service Microsoft Office

New Carlisle, Ohio, 45344, United States
45,000 +
October 19, 2016

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Paula Bainbridge

**** ***** *****

New Carlisle, Ohio 45344



Microsoft Office Suite, PowerPoint, Excel, 10-Key, type 90 wpm

Professional Experience

South Community, Inc., Moraine, OH Jan 2014 – Present

Support Staff

Multi-task in a fast paced clinical environment

Receive and route calls appropriately, schedule clients

Provide a calm and positive customer service experience

Create and distribute memos, faxes, and letters

Ensure that all policies and procedures are carried out at all times

Entrusted to open and close the office when scheduled

Selected to work on special projects

Teleperformance, Fairborn, OH Dec 2004 – Feb 2009

Customer Satisfaction Manager

Maintained productive workflow

Organized and conducted meetings

Developed services procedures to improve customer service experience

Provided training for all new employees

Ensured customer concerns were fully addressed and resolved

Repacorp Label Products, Tipp City, OH Apr 2002 – May 2004

Customer Service Sales Representative

Developed and compiled commission reports

Prepared presentations and sales contracts

Generated sales leads

Identified and assessed customer needs

Work directly with customers to create products

Maintained and archived departmental files, records, and invoices


Bachelors of Science in Business Administration Dec 2015

Virginia College, Birmingham, AL

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