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Management Engineering

Sandown, New Hampshire, 03873, United States
October 19, 2016

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Laura J. Swanton

Sandown, NH *****603-***-**** •


Process oriented leader with comprehensive management and logistics experience. Demonstrated ability to facilitate, lead, train, manage and motivate team members to achieve organizational objectives and goals.


Process Improvement Cross-Functional Team Leadership Root Cause Analysis

Project Management Product Management Integration Inventory Management


February 2004 – November 2015

Vislink, Inc. – (Formerly Microwave Radio Communications), North Billerica, MA

Quality and Process Control Manager – August 2010 – November 2015

Manage and maintain ISO Quality Management System

Lead Auditor – train internal auditors, conduct internal audits, lead closing audit meetings

Point of contact for re-certification and surveillance audits

Lead and present annual Management Review meetings

Manage Corrective and Preventive Action Processes and root cause analysis

Facilitate Quality Issues meeting and participate in resolution of quality issues

Ensure appropriate processing of non-conforming materials

Manage Material Review Board

Inventory management

New Product Introduction Manager – January 2008 – August 2012

Project management to include collaboration with Sales, Engineering, Purchasing and Operations, transitioning special projects from engineering stage to manufacturing and essentially, to the customer

Manage key contract manufacturers and vendors ensuring product realization and on-time delivery

Communicate with customers to ensure that customer requirements and expectations are met and/or exceeded

Internal ISO Auditor

Operations Business Analyst – January 2007 – January 2008

Research and report failure analysis on product and present to management, showing trend on product

Analyze operational processes and recognize needs for continual improvement

Lead process improvement teams

Facilitate teams requesting expenditures

Internal ISO Auditor

ECO Coordinator – August 2006 – January 2007

Participate in ECO requests and ensure all pertinent information is relayed to production

Precise communication to contract manufacturers, relaying the expectation when implementing ECOs

Analyze cost impact of ECOs

Ensure all non-conforming material is removed from stock and costed to the ECO

Internal ISO Auditor

Quality Assurance Administrator – August 2005 – August 2006

Manage ISO records – Procedural Change Notices, Corrective and Preventive Actions, Calibration Extension Requests, Engineering Notices, Concession Requests

Gather and report statistical data

Research and report failure analysis data

Internal ISO Auditor

Laura J. Swanton

Sandown, NH 03873 • 603-***-**** •

Vislink, Inc. – (Formerly Microwave Radio Communications, North Billerica, MA (Cont.)

Documentation Control Coordinator – February 2004 – August 2005

Collaborate with Engineering creating and entering BOMs into MRP database

Set up and follow-through of Engineering Change Orders

Minor changes to drawings using AutoCAD

Internal ISO Auditor

October 1993 – February 2004

Contract Assembly Manufacturing, Inc., Lawrence, MA

Documentation Control Supervisor

Set-up and maintained customer documentation in master filing system

Distributed documentation to appropriate departments for jobs being assembled

Review, set-up and data entry of customer’s bills of material

Advised affected departments of responsibilities regarding updated documentation and ECOs

Entered customer job orders, to include scheduling of sub-levels for production scheduling and to ensure accurate material procurement

Communicated with customers and suppliers on specific needs and requirements

Internal ISO Auditor


Successful external surveillance and REO audits with recommendations for continued ISO 9001:2008 registration

Project management of multi-million dollar government re-design contracts, working hands-on with the customer, sales, engineering, manufacturing and suppliers and successfully delivered product on time while fully meeting customer requirements and expectations

Transitioned quality records from paper format to electronic format with the ability to gather quality metrics

Identified product failure analysis trends and reported to management allowing for prompt corrective action

Established guidelines for clear and precise communication of engineering change orders to major contract manufacturers

Created a master filing system, efficiently organizing all engineering and manufacturing documentation

Performance of internal audits to the ISO standards for greater than 15 years


Associate in Business Administration – Northern Essex Community College

Six Sigma Black Belt Certification – July 2014

ISO 9001:2008 Lead Auditor Certificate – October 2011

ISO 19011 Management System Auditor Certificate – May 2012

IPC-A-610 Certification – October 2012

References are available upon request

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