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Customer Service Manager

Huntersville, North Carolina, 28078, United States
70K Annually
October 19, 2016

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Michael A. Murrell

*** ****** ** ● Mooresville, NC 28115 ● 704-***-****


An organized, self-motivated and highly competitive professional possessing excellent communication skills displayed by the competency in executing and responding to client requirements. Very skilled at assessing client needs by analyzing information and evaluating results to choose the best solution in solving problems. Experienced in working with people of diverse backgrounds, resourceful and committed, versatile and adaptable, with the willingness to work in a creative field environment.


DXP Enterprises, Supply Chain Services, Statesville, North Carolina Dec 2014 to Present

On-Site Manager

My responsibilities as On-Site Manager consists of continuing to build a solid relationship with Customer and their requirements along with managing the inventory needs for tooling. Accountable for the Sites success by following up on details that the customer requires. Manage daily activities from order entry, inventory levels, quoting requisitions that have been submitted, to finding the most reliable source with a cost efficient but with a cost effective attitude for both parties. Manage individual projects with customer personnel in identifying cost reductions in tooling but has no negative effect on current applications.

●Daily reports to monitor GP%

●Manage inventory levels on 1000 items in tool crib with min/max qtys

●Quoting for submitted requisitions from customer personnel

●Building relationships with Vendors

●Build customer relations by communicating and following up with detailed information

●Work with Engineers to identify most cost efficient tooling for applications

●Respond to customer requirements and needs

●Initiate continuous improvement opportunities

●Shipping/receiving needs for incoming product

●Ensure that all orders are complete and followed up on daily

●Communicate and resolve any Accounts Payable or Accounts Receivable issues

●Responsible for an on-going Cycle Count program for consistency and accountability

Michael A. Murrell

118 Elrosa Rd ● Mooresville, NC 28115 ● 704-***-****

Experience (cont.)

Sato America, Charlotte, North Carolina Aug 2014 to Nov 2014

Warehouse Manager

Manage and prioritize work flow for the operations for a Thermal Label, Thermal Ribbons, and Printer Sales and service center from Customer Service to Shipping orders. Manage personnel with an effective attitude and a safe environment with daily goals and expectations. Responsible for all inventory including daily cycle counts and weekly reconciles. Accountable for all orders and receipts with quality control measures incoming and outgoing.

●Manage all Inventory for labels, ribbons, printers, and spare-parts

●Cross-trained employees to work in multiple areas to be more efficient

●Set expectations for daily goals

●Manage Inventory with weekly reconciles

●Organize incoming containers to balance work load to work force

●Direct point of contact for employee concerns

●Responsible for organizing and communicating outgoing shipments

●Accountable for supplies and commodities for warehouse needs

Stanley Black & Decker, Concord, North Carolina 5/2004 to July 2014

Operations Supervisor

Driven to complete projects, implement best practices, and adopt philosophies to target savings opportunities. Effectively manages work flow, sets expectations, daily goals. Primary DC contact for all supplies, commodity items, vendor proposals, and RFQ’s. Implemented processes revolved around carrier discrepancies and developed action plans for resolution. Drove outbound shipments, which exceeded over 900 million in revenue for CDIY. Supervised 60 hourly full-time and contract labor associates. Point of contact for all expensed materials which included supplies and commodities that supported daily DC operations.

●Ensure a safe work environment for employees and ensure that safe work practices are utilized

●Organize, facilitate daily shipments, averaging 70 truck loads or avg. $3.5M

●Effective communication pertaining to scheduling and maintaining prioritization

●Organize vendor proposals, RFQ’s and determined vendors

●Complete all on-site training to support ISO 14001 and OHSAS 18001 certification

●Establish guidelines, communication, and facilitated meetings with local LTL carriers to discuss ongoing issues/opportunities

●Point of contact for employee relations issues with timely resolution

●Organize all job postings/promotions, transfers and wage increases

●Project Leader : multiple projects that exceeded over one million dollars in savings

●Worked with Operations to implement a waste reduction program, $50K annually

●Worked with Controller and Procurement to identify synergy savings across multiple sites

Michael A. Murrell

118 Elrosa Rd ● Mooresville, NC 28115 ● 704-***-****

Experience (cont.) _

Proto Industrial Tools (acquired by Stanley Black & Decker), Covington, Georgia 12/1998 to 5/2004

Value Added Service Lead

Modeled the way by inspiring, motivating, and encouraging teamwork in a production / assembly environment. Delegated projects, and consistently followed-up with team members. Participated in daily meetings and assisted in the training and development of peers.

●Responsible for daily planning for 35 associates in production atmosphere

●Ensured adequate staffing, direction, and discipline, as well as a safe work environment

●Ensured the adherence to attendance, proper quality standards, productivity, and procedures

●Conducted ongoing training / cross training activities to insure multi-layer coverage across all job skills

●Initiated and implemented individual and team driven continuous improvement projects.

Triple D Tooling, Lawrenceville, Georgia 1991 to 9/1997

CNC Operator/Programmer – Tool & Die Maker

Performed the duties of setting up and operating numerically controlled and conventional machine tools within the machining area, producing a variety of diversified finished parts. Managed and prioritized level of work from standard and complex drawings, instruction sheets, charts and/or verbal instructions. Set up, run and adjusted machine controls, tools and machine equipment to achieve size, finish, and tolerance.

●Received accredited journeymen’s paperwork for tool/die maker

●Applied multi-tasking skills often by operating multiple machines in a cell environment

●Ability to read and understand complex blueprints

●Machined, fabricated and assembled components

●Performed bench and machine operations to layout


Dacula High School: graduated in 1989

Gwinnett Tech/Vocational: Machine Tool & Die Apprentice/Journeyman/Trade Completed 1991

Michael A. Murrell

118 Elrosa Rd ● Mooresville, NC 28115 ● 704-***-****


●Lean Expert

●Material Management


●Inventory Management





●Supply Chain




●Customer Service

●Supervisory & Management

●Six Sigma Greenbelt

●Journeyman/Apprentice Tool and Die Maker

●AutoCAD Certification

●CNC Programming Certification

●Union Avoidance Training

●Certification in Conflict Resolution and Effective Communication

●Environmental Health and Safety

●ISO 14001

●ISO 18001

Computer skills

●MS Office: Excel, Access, Word, PowerPoint, Outlook, Kronos, Red Prairie(LMS), DM+(WMS) and All Internet Search Engines


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