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Customer Service Management

Lagos, Nigeria
October 18, 2016

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Yvonne Oseremen, Okoene

*b St John’s worth Rd, Northern Foreshore Estate, Off Chevron Drive Lekki, Lagos,Nigeria.Tel: +234**********

Profile & Career Summary

Account Officer with over 5+ years of experience working in an oil & Gas industry with a great finance team, Self-motivated, quick learner. Extremely organized and able to prioritize tasks and complete them in a timely manner, I strive for excellence and precision at all times, Event Planer, excellent Team builder with very good communication skills.


Nov 2010-Date. MIDWESTERN OIL & GAS COMPANY LTD, Head office, Victoria Island, Lagos, Nigeria. Finance Department as an Account Officer.


General Accounting: Daily posting, Vendors invoice processing/ Account’s management, on SAP & Online payments.

Foreign funds transfer: USD,GBP etc. invoice processing/ Payments.

Petty Cash management: process payment to staff, update cashbook and journal entry on SAP, also ensuring of petty cash availability at all times.

Statutory Audit: Reviews / preparation of Audit requirements.

Cheque confirmation/ Cashbook daily update and filing of documents

Handling of all Allowances Per-diem Outstation/ Reimbursement due staff.

Treasury: Company accounts management, cash calls/ Cash flow management, check bank balances with cashbook & knowing availability of cash before payments.

JV Interface: Processing of JV vendors invoices and payment.

Tax and Regulatory: Support attend to vendor on credit-note collection & help them with clear information on their tax payments.

Relief colleagues and carry out their duties whenever need be.

Team Work: work well as part of a team and provide support to colleagues as required, perform task with minimal supervision.

Bank Reconciliation Monthly.

Any other duties assigned to me by my Head of department.

May-Oct 2010. MIDWESTERN OIL & GAS COMPANY LTD, Head office, Lagos, Nigeria. Finance Department as an Account Assistant (Contract)


Petty cash management.

Processing of all Midwestern vendors payments

Filing of all documents and cash book weekly update

SAP data entry and management

Cheque confirmation / All necessary Bank activities

Support with JV payments

Relief any finance colleague on Leave

House keeping

Carry out other assigned duty by the financial controller.

Aug 2008- Aug 2009 (NYSC)- Zenith Bank PLC, Estate Layout Branch, Trans Ekulu, Enugu State, Nigeria. Position of a Teller, Operations unit.


Customer relationship: Attending to customers’ needs with their cash transactions on daily basis.

Satisfy customer with every necessary need concerning their accounts.

Assist customers with daily cash enquirers which include deposits slips, credit, checks and ensuring of a balance in all transactions at the end of each working day within d bank.

Vault cash count and ATM cash maintainance /Availability

Supply clients with relevant information on products and services available in the bank.

Provide support for the bank in training of new cashiers.

Ensuring excellent performance within the Teller unit.

Daily reconciliation on Account being balance at the end of every working day.


Commitment to learning, attention to details and self-development.

Ability to work under pressure with little or no supervision.

Energetic and capacity for hard work/ Multi-tasking.

Good with computer & Competent with all Microsoft office, Microsoft word and Excel Applications.

Good writing and verbal communication skills.

Ability to provide great customer service and act in a

Professional manner.

Quick to learn and not afraid to jump in and try new things.

Customer’s service oriented.

Events Management/ Creative skills.


Nationality: Nigerian

Sex: Female

Marital Status: Married

Date of birth: September 19, 1985

State of origin: Edo State

Local Gov Area: Esan North East

Religion: Christian


International Academy of Business and Financial Management

(IABFM) Member No: 46223.


Association of Chartered Certified Accountants (ACCA) –

(In View)

HSE (IHRDC – Certificate) 2016

Corporate Cash Management & Control, July 2011, in Nigeria.

Advanced Financial Modeling Using Excel & VBA (CFM) Dec 2014, in Dubai, UAE.

Introduction to Oil & Gas Industry / Exploration & production Accounting- Level 1, Course Oct 2015, in Aberdeen, U.K.

Exploration &a production Accounting- Level 2, Course Sept 2016, in Lagos, Nigeria.




B.Sc. Accounting. 2nd class lower division (2-2)


VERITAS COLLEGE, Lagos State, Nigeria

Senior School Certificate.



First School Certificate.


Meeting People, Dance exercise & Traveling.


Available on request.

Contact this candidate