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Customer Care Manager

Location:
Oslo, Oslo, Norway
Posted:
October 18, 2016

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Resume:

FEDERICA GREGORACE

Address: ** *, ************* **** ****

Mobile +47 96877315

Email: acw3we@r.postjobfree.com

Nationality: Italian

Date of birth: 04/29/1984

Education

Online Course of screenplays’ translation Seville, Spain 09-2012 / 12-2012

-www.escritores.org

Master in Translation and in the Intercultural Area Seville, Spain 10-2009 / 11-2010

-100/100 cum laude

Bachelor Degree in Languages and Modern Cultures Cosenza, Italy 10-2003 / 09-2007

-110/110 cum laude

Erasmus project Seville, Spain 10-2005 / 07-2006

-two semesters completed, distinction in 6 signatures

Norwegian work experience

DNB (The Norwegian Bank) dining room, Sodexo Hospitality Oslo, Norway 10-2013 / Present

DNB Private buffet Manager

Supplier coordination, Customer care, Buffet service Management

Flåm Tourist Information in the Sognefjordane area Flåm, Norway 04-2013 / 09-2013

Receptionist-Tourist Guide

Customer Care. Sales office, touristic guide in Spanish, English and Italian.

Translation Work experience

Translation of Project-presentation from Italian to English, freelance Italy-Norway 08-2016

Title: Color Surround is here, home entertainment made in South of Italy

http://www.colourasexperience.com/page/ispiration/ispiration.php?shared_i=qo6av022vr294dqv0egmudetb5

Translation of Project-presentation from Italian to English, freelance Italy-Norway 11-2015

Title: Matteo Bosi, Salvatore Lamanna and the Color Expansion System

http://www.colourasexperience.com/page/ispiration/ispiration.php?shared_i=qo6av022vr294dqv0egmudetb5

Active translator on several web portals 01-2013 / Present

www.ted.com

www.therosettafoundation.org

Freelance Translation Work for private

- Technical articles English-to-Italian Parma, Italy 10-2011

- Technical articles Spanish-to-Italian Catanzaro, Italy 06-2009 / 09-2009

- Patent Italian-to-English Catanzaro, Italy 06-2009 /.09-2009

Title of the work: “System and device colour trace”. Patent N 000*******

Spanish Work experience

Hostal Naranjo. Receptionist Seville, Spain 02-2012 / 03-2012

Customer care in Italian, Spanish, English, Portuguese. Bookings, check extranets, solving problems. Coordination with the other departments of the company.

Hotelbeds. Booking Agent Palma de Mallorca, Balears Isles. 01-2011 / 10-2011

Remote Customer care in Italian, Spanish, English, Portuguese. Bookings. Solving problems.

Murillo Apartments. Receptionist Seville, Spain 11-2008 / 01-2011

Customer care in Italian, Spanish, English, Portuguese. Bookings, check extranets, solving problems. Coordination with the other departments of the company.

Languages

Italian - native language

Spanish - native proficiency written and oral

English - fluent written and oral

Portugues- good level in written and medium level in oral.

Norwegian- Good level in oral and Intermediate level in written.

Other

-Lived in Italy, Spain, Norway.

-Travelling, Dancing Teacher, Reading. Interested in Art and Literature.

-Linkedin Profile https://no.linkedin.com/in/federica-gregorace-9857673a/en



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