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Customer Service Manager

Tucson, Arizona, United States
October 17, 2016

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John W. George

**** *. ******* ***. ****** AZ Cell: 520-***-****


Small Office Manager, oversaw other employees. Performed administrative tasks such as billing, pricing and payroll. Checked data from completed forms or other documents for accuracy and completeness and entered into database. Reviewed audit reports and resolved errors to ensure integrity of data. Provided direction or assistance to users of information regarding data requirements and status of paperwork. Trained other data entry employees. Assisted in distributing financial reports. Sorted and filed paperwork. Performed related responsibilities as required.


Office Manager, Robert T. Hungerford Esq. (Oct. 2009 – Dec. 2010)

Secretary, Scottish Rite of Tucson. (Jan. 2009 – Aug. 2009)

Sr. Data Input Operator, University of Arizona. (1987 – 2007)


Senior Data Input Operator in the Cost Accounting office. Input data to the Facilities Management Cost Accounting database, prepared reports & spreadsheets using Microsoft Office applications (Excel and Word). Processed deposits and refunds for customers, helped customers on the telephone, and assisted in customer account setup and billing. Frequently assisted with Payroll. Also worked in the Garage/Motor Pool (a part of the same Department) performing similar duties. Generated work orders and assisted in inventory.

Secretary skills include typing, proofreading, filing, small office management, billing, customer service and assisting in payroll activities. Conducted telephone interviews, filed court documents, performed transcriptions of correspondence. Proofread and corrected a variety of complex documents (e.g., affidavits, wills, confidential position statements).

I am also currently working an Internship at the Tucson Weekly Newspaper doing proofreading.


Took classes at Pima College and University of Arizona for many years in computer programming and operations, as well as writing, Humanities, Anthropology, Linguistics and German.

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