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Customer Service Administrative Assistant

Location:
Las Vegas, Nevada, United States
Posted:
October 17, 2016

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Resume:

Chantay M. Boykins

313-***-****

acw3np@r.postjobfree.com

Career Summary: Secretary or General Office Assistant Position with focus on Customer Service WORK EXPERIENCE:

*/** – 09/16 MCRR, (Quality Control) Intelicaredirect, Las Vegas, NV

• Resolve issues of dissatisfied customers by crediting accounts to prevent BBB complaints

• Contact dissatisfied customers to ensure a satisfactory resolution to their concerns is met

• Quality Assurance monitoring of agents call’s that result in a chargeback and complete chargeback audit report

• Refund and cancel accounts and opt out customer’s information per website request, answer phone calls and live chats as needed

• Fulfill all request in the online support mailbox to ensure the company remains in compliance within 48 hours and

• Log and scan the daily mail and send scans to the San Diego location to complete 12/13 – 5/15 Marketing Promoter, ResortStay International, LLC, Las Vegas, NV

• Greeted tourist in a pleasant manner and recruited them with various gifts as an incentive to book a timeshare presentation and tour, gifted them on an invitation form, escorted them to the tour location and kept track of my gifting budget

11/07 - 11/14 Leasing Office Assistant/Typist (Seasonal work from home), University Towers, Ann Arbor, MI

• Filed, answered phones, entered email addresses from A-Z into Microsoft database, typed labels and mailed apartment specials to off-campus students, e-mailed apartment specials to all University of Michigan campus students and provided front desk customer service as needed 03/13 - 06/13 Receptionist, Forge Industrial Staffing, Specialty Steel Treating, Farmington Hills, MI

• Assisted office manager daily, greeted visitors to ensure they signed in and understood evacuation procedure, arranged appointments with person called upon, directed callers to destination, typed memos, correspondence, reports, and other documents, completed computerized purchase orders, and scored training effectiveness test for new hires

• Scanned documents, kept inventory and ordered office supplies, maintained office equipment by filling towner and ordering parts, collected and distributed mail, numerically filed invoices, purchase orders, completed payroll summary reports, entered work orders for maintenance, completed, scanned and emailed quotes, hyperlinked billing accounts, and filled invoices, maintained detailed purchase order log

• Input requested time-off into Word calendar, worked in Microsoft Outlook daily to manage task and communicate with office manager, Ceo, staff and customers, emailed gas meter reading to gas company weekly, stocked refreshments weekly, updated housekeeping pyramids monthly for shift leaders, 09/12 - 02/13 Quality Inspector, Adecco Staffing /International Warehousing Services, Romulus, MI

• Inspected various auto parts for Ford Motor Company for oxidation, missed hits, correct part numbers, and gauged parts for correct diameter

07/10 - 10/10 Administrative Assistant, Manpower/State Fair Apartments, Detroit, MI

• Screened all calls for Office Manager, assisted in coordinating activities for tenants, filed tenant correspondence, input all new tenant applications into HDS system, ran employment verifications and background checks, faxed documents, posted

• Created memos and work orders, troubleshooting of tenant and customer complaints, orientated new applicants on lease expectations, ordered office supplies monthly, accepted tenant’s packages, accepted rental payments, attended banking, distributed mail daily and assembled applicants files Chantay M. Boykins

313-***-****

acw3np@r.postjobfree.com

04/10 - 07/10 Administrative Assistant, Manpower Office, Taylor, MI

•Distributed mail daily, assembled files, screened all calls, assisted in the process to expedite unemployment claims, and orientated new applicants, attended to all errands

•Assisted office staff with completing any faxed correspondence, organized computerized files of resumes and recruited applicants via Pure Michigan Talent Connect and Manpower website for available and upcoming positions 11/06 - 09/07 Customer Service Specialist/Temporary, Edwards Brothers Book, Bindery and Journal, Ann Arbor, MI

• Billed several customer accounts daily while organizing customer information in database

• Corrected account errors by troubleshooting concerns via e-mail

• Attended to work related errands of pick-ups and drop-offs of book and journal covers

• Attended weekly meetings to problem solve customer concerns and discuss necessary changes 08/05 - 3/06 Residential Administrative Assistant, Lincoln Park Housing Commission, Lincoln Park, MI

• Screened Section-8 applicants for residency approval and verification

• Assembled and maintained applicant’s files with approved documents

• Collected proper qualifying documentation to place potential residents on Section-8 list

• Updated computerized demographics while monitoring files daily for required correspondence

• Filed faxed correspondence from applicants daily 06/94 - 04/05 Medical Practice Business Assistant/Research Assistant, Family Practice, Obstetrics and Gynecology, Internal Medicine and Clinical Research, St. Joseph Mercy Health Systems, Ypsilanti, MI

• ICD-9 and CPT coding for billing purposes, verified insurance for office coverage and procedures

• Screened and routed physician calls, greeted drug representatives and set up appointments for them

• Collected co-payments, billed and balanced accounts, and month end billing

• Scheduled office visits, coordinated diagnostic appointments, located, assembled, organized, maintained and filed charts, assisted four research nurses in clinical research studies, which included Obstetrics, Gynecology and Alzheimer’s studies, collected cultures from Obstetric patients in various physician’s offices, conducted patient surveys, compiled patient data from studies, organized study results in excel spreadsheet and contacted patients for follow-up visits

EDUCATION: Certificate in Microsoft Office Specialist, November 2008 Career Companions, Inc. Dearborn, MI

Bachelor of Science, Criminology, June 2004

Eastern Michigan University, Ypsilanti, MI

Dean’s List Part time GPA 4.0, Overall GPA 3.05

OFFICE SKILLS: Windows XP, Word, Excel, Access, Outlook, PowerPoint, Typing 50 wpm



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