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QA Analyst

Location:
Dahlonega, Georgia, 30533, United States
Posted:
October 17, 2016

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Michael Tufts

acw3m6@r.postjobfree.com

678 *** ****

Held various positions as a programmer, systems analyst, team leader, business analyst and QA analyst. Twelve plus years of testing experience and as a senior team member. Conduct UAT and coordinate large scale end-to-end system testing. Eight years testing on WEB applications. Experience working with billing systems to include: Private line billing system, VTNS billing, Billing and Credit for long distance operators, and the ICE internal billing system. Duties include manual system testing, checking XML messages, test coordination, test planning, test design, writing test cases, coordinating UAT and management of test data on WINDOWS and UNIX servers. Experience writing queries to verify test data on Oracle, Microsoft SQL and Derby databases.

Software Quality Analyst

M3 Accounting & Analytics

June 2015 to September 2016

* Tested major releases with functional, white box, black box, regression and integration testing procedures.

* Created over 120 automated tests with Microsoft’s coded UI automation tool and C# code.

* Executed tests using wireless technology on both WIFI and data tablets.

* Used coded UI for web based and application based automated testing.

* Assisted lead QA Analyst with two full regression releases of over 1700 test cases.

* Testing Mobile devices using a Data and WIFI Tablet.

* Assisted lead structuring test case steps to match the requirements for automation.

* Developed 80+ test cases in SOAPUI.

* Developed test cases using Microsoft’s TFS and Test Manager.

* Agile, MSSQL, C#, XML, web based system

Software Quality Analyst

HCL Info Systems (transferred to division of Info Global Solutions in the same position)

November 2014 to June 2015

Infor Global Solutions

June 2009 to November 2014

* Tested major releases with functional, white box, black box, regression and integration testing procedures.

* Performed load and stress tests using Ruby scripting

* Reduced escalations by customers by over 80% thru exhaustive analysis of customer problems.

* Tested across multiple environments, (LINUX, HP, AIX, Solaris and Windows).

* Tested with multiple browsers, (IE, Chrome, Firefox).

* Coordinate, install, modify and run proprietary automation for the Email Marketing Application.

* Greatly increased the complexity of the environments for the testing and resolution of customer support issues.

* Increased testing complexity by incorporating customer data and customer configuration.

* Increased the amount of automated and JUnit test cases using Selenium and NetBeans IDE.

* Test the integration using the REST API interface.

* Introduced security testing procedures using the ZAP software.

* Successfully integrated standardized testing procedures into the test group.

* Coordinate with the offshore programmers for design and testing.

* Tested the application in various languages including European, Japanese and Chinese languages

* Agile, Ruby, Oracle 9i, SQL, DB2, AIX, Solaris, HP, Shell, J2EE, Java, XML, JIRA, JSON, web based system, ALM (Test Director)

Senior Software Quality Analyst: Automation Tester

AT&T

Jan 2007 to April 2009

* Automation tester for the Network Management System.

* Create test design from requirements analysis, develop and write test cases for 6 successful releases.

* Executed testing in the Network Management System's lab.

* Increased the amount of automated test cases using QTP.

* Successfully created test cases for the NRS system (Data Warehouse for Network Information).

* Oracle 9i, UNIX, Shell, J2EE, SQL, Java, web based system, Quality Center, QTP

Senior Software Quality Analyst

BellSouth

Mar 2004 to Jan 2007

* Lead tester for the DSL Ordering system.

* Provided on-site training, documentation and coordinate releases with members of the offshore test team.

* Plan, coordinate, answer questions and prioritize defects for UAT with BellSouth personnel.

* Coordinate and manage defects for multiple releases.

* Design, develop and automated test cases using QTP.

* Created UNIX shells that improved tools used by testers that update and query the database for order status.

* Executed SQL queries to load test the output of the system.

* Oracle 9i, UNIX, Shell, J2EE, SQL, Java and is a web based system, Quality Center, WINRUNNER

Unix Systems Support

BellSouth

Mar 2000 to Mar 2004

Team Lead for multiple software installations and upgrades.

* Streamlined Bellsouth software for the ``Delivery'' system installation process by 70%

* Planned, organized and coordinated the installation of major software releases on two critical systems.

* Mentored Bellsouth users and instructed in the use of SQL and UNIX system commands.

* Made many enhancements to the monitoring software.

* ORACLE 8, CORBA, CONNECT DIRECT, UNIX, SQL, Shell and MQseries, HP-UX servers, JAVA, XML, SWING

Programmer Analyst: Lead Analyst

AT&T

Mar 1999 to MAR 2000

* Lead analyst for development on the rewritten SAWS/STAR switched access system.

* Duties included the OO design (UML), planning, error tracking and implementation.

* Responsible for designing changes and testing for SAWS/STAR system.

* ORACLE 8, C++, SQL, HP-UX UNIX

Systems Analyst/Project Lead

Southern Company Services

Mar 1998 to Mar 1999

* Responsible for creating detailed design documentation for the AMPS system to be used by offshore programmers.

* Executed SQL queries to test the validity of the requirements of the system.

* UNIX, Shell, ORACLE 8, embedded SQL, HP-UX servers, Programmer Analyst

Lucent Technologies

Mar 1997 to Mar 1998

* Developed strategies for extraction of complex data elements. Analyzed programs producing 100+ online reports; researched required data elements, which reduced report response time from 30 minutes to less than 30 seconds.

* Created model programs that were used by other team members used to increase the speed of development process.

* SYBASE, SQL, C, UNIX, Shell, HP-UX

Presales Support/Programmer Analyst

LXE Inc.

Feb 1996 to Mar 1997

* Supported LXE's customers through Presales support.

* Worked the design, installation, and testing of customer connections.

* Created fun, attractive software for presentations at tradeshows for manufacturer of wireless networking equipment.

* TCP/IP Wireless LAN's, NT, NOVELL, DOS, C, SCO UNIX

Programmer Analyst

AT&T

Feb 1993 to Feb 1996

* Participated on team responsible for the implementation of the Internal Billing (ICE) system on Sybase DBMS.

* Duties include coding modules, stored procedures and triggers, maintenance and enhancement of server software.

* Resolved problematic bug causing data loss within Internal Billing system.

* SYBASE, SQL, C, UNIX, Shell, HP-UX

Programmer Analyst/ Team Lead

AT&T

Dec 1990 to Feb 1993

* Led successful reengineering of antiquated billing and credit system for AT&T project which greatly reduced support requirements.

* Analyzed system; conceptualized simplified method of data input; developed prototype;

* Delegated programming responsibilities; oversaw modifications; submitted for user acceptance; launched online system using Sybase DBMS.

* Lead programmer/analyst for three separate software releases. Requirements definition, functional and detailed design and all related levels of testing for enhancements to the system.

* UNIX, ISAM, C, UNIX 3B2, STRATUS, SYBASE, SQL, C, UNIX, Shell, SUN

Programmer Analyst/ Team Lead

AT&T

Mar 1988 to Feb 1990

* Team Lead/developer for the VTNS Customer Account Reference System (CARS).

* SQL, C, INFORMIX, UNIX.

* Developed design for customized billing software to consolidate individual services into super bill for major accounts including American Express, FedEx;

* Coding, testing and implementation of modules

* COBOL, IBM 30xx OS/MVS, DB2, OS JCL, EASYTRIEVE

Programmer Analyst/ Team Lead

AT&T

Sep 1986 to Mar 1988

* Project lead for the development of Occasional Private Line billing system (PL08).

* Defined requirements coordinate with customer, functional and detailed, coded, tested and implemented modules.

* COBOL, DB2, IBM 30xx OS/MVS, OS JCL, EASYTRIEVE

Business Analyst

VA. Dept of Taxation, Richmond, VA

Sept 1979 to Sep 1986

* Performed feasibility, cost benefit and job flow studies, statistical analysis - time series data.

Education:

BS Business Administration

Virginia Commonwealth University



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