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Microsoft Office Data

Pittsburgh, Pennsylvania, United States
October 17, 2016

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Stephen P. Joyce

P.O. Box *****

Pittsburgh, PA *5222


Summary of skills

Versatile, dynamic writer, proficient editor and superior proofreader

Experienced in supply-chain data enrichment

Track record of managing multiple projects in a deadline-driven environment

Experienced in assimilating and condensing complex technical information into clear, concise copy

Skilled in Microsoft Office, Publisher, Outlook, HTML, Web-content editors, social-media applications and multiple databases, including Oracle and proprietary systems

Professional experience

Transportation Specialist, Travelers Aid, Pittsburgh, PA, 1/16 – 3/16

Distributed transportation (bus passes, tickets, gas cards and/or Greyhound tickets) to clients qualifying for such assistance in Allegheny County

Performed inventory control and reconciliation functions on a regular basis for monthly report

Provider File Representative (temporary), Gateway Health Plan (via Gentech), Pittsburgh, PA, 11/15 – 12/15

Created new healthcare provider groups and practitioners records utilizing proprietary GateLink system for integration into the Medicare and Medicaid billing systems for third-party benefits administrator

Researched various geographical areas, practice types, healthcare providers and locations for corresponding codes for creation of provider files, employing extensive data-entry in that process

Web Content Writer (freelance), Demand Studios and, 11/09 – 10/15

Researched, wrote and managed source-based Web content on employment-related topics for online-content providers adhering to specific topic style guidelines

Editorial Assistant (temporary), American Economic Association, Pittsburgh, PA, 10/11 – 1/12

Edited, appended and proofread article reference lists for peer-reviewed academic journal, American Economic Review, in accordance with Association style guidelines

Prepared correspondence materials, such as acceptance letters and referee reports, and performed related data-management functions in Manuscript Central database

Updated data logs to reflect current journal production status

Performed final proofing of printer’s blue lines for journal

Data Enrichment Specialist (contract), Ariba, an SAP Company (via Manpower Staffing), Pittsburgh, PA, 12/10 – 6/11

Performed supplier data enrichment, including validation, normalization, collation and mapping of supplier records including procurement and supply-chain enhancement tasks for Ariba clients using proprietary ADE (Ariba Data Enrichment) tool; escalated related process-mapping issues to team members

Conducted company research using the Web and within the ADE tool to ensure correct mapping of client supplier data to customers in Ariba supplier database

Performed QA and communicated with data team members to ensure quality of data enrichment

Legal Assistant (part-time), Joyce & Joyce, Pittsburgh, PA, 4/10 – 12/10

Performed general administrative duties for small law firm, including composing correspondence, answering incoming calls, scheduling appointments, assisting in drafting pleadings, proofreading, filing court documents and managing accounts-payable responsibilities

Appeals/Grievance Coordinator (contract), Gateway Health Plan (via Sterling Office Professionals), Pittsburgh, PA, 11/07 – 1/08

Received, processed and investigated client appeals of denied healthcare claims and grievances related to participating Plan care providers for Gateway Health Plan

Consulted with internal personnel in effort to resolve claims expeditiously and favorably for clients and to ensure reimbursement to care provider

Participated in weekly Appeals Committee adjudication meetings in effort to resolve denied claims

Proofreader, K&L Gates, LLC, Pittsburgh, PA, 8/06 – 3/07; (temporary, via Stivers Staffing Services, Pittsburgh, PA, 4/06 – 8/06)

Performed proofreading for large corporate defense litigation project for international law firm

Developed and implemented style guide for interdepartmental use, resulting in appreciably improved work-product quality

Paralegal, Paul M. Goltz and Associates, Pittsburgh, PA, 4/05 – 5/06

Performed client case management across a broad legal spectrum for local boutique law firm

Duties included interviewing clients, gathering case information, analyzing case facts, preparing contracts, proofreading documents, consulting with referral attorneys, communicating with clients, obtaining and reviewing medical records, gathering financial information and initializing bankruptcy proceedings, composing correspondence, and filing court documents

Trust Operations Administrator (temporary), Volt Staffing Services, Pittsburgh, PA, 9/04 – 2/05

Performed trust account maintenance for Private Wealth Management department for local financial services institution on a temporary basis

Evaluated account-related documents to ensure compliance with legal requirements

Processed daily account updates and coding changes on proprietary financial services database


Bachelor of Arts, English, Syracuse University, College of Arts & Sciences, Syracuse, NY

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