Sign in

Medical Microsoft Office

Fitchburg, Massachusetts, 01420, United States
October 17, 2016

Contact this candidate


Monica Lugo

*** ******** ******, ********* ** ***20

617-***-**** /


Experienced and well-seasoned, Administrative Office Personnel for the Boston Veterans Administration Affairs, where I can apply six years of experience in the healthcare facility, and elite customer service skills by delivering to veterans with a memorable and thorough caretaking experience. Experience

Purchasing Agent-Prosthetics GS-05 & GS-07


BOSTON VAMC, Jamaica Plain, MA 02130

July 2013 – Present

40hrs/ Full Time

The incumbent is a member of the Prosthetic and Sensory Aids Service Line of Veterans Integrated Services Network 1 (VISN 1).

• The incumbent receives and analyzes prosthetic request forms and prescriptions from physicians, therapists, patients, and patient representatives.

• Requests are reviewed for completeness, and for proper documentation and justification of the items, services and durable medical equipment being requested.

• Incumbent authorizes and prepares complex purchase orders for a wide variety of prosthetic and sensory aids devices, medical supplies and durable medical equipment.

• Experience in making purchases by applying knowledge of procurement regulations in making purchases.

• Incumbent provides knowledge of solicitation and purchasing methods (i.e., oral solicitations, blanket purchase agreements, open market purchase, etc.)

• Incumbent provides knowledge of basic arithmetic to make simple comparisons of price, discounts, costs or similar items.

• Incumbent uses a computer to enter, extract and track data.

• Incumbent is well experienced in communicating with a variety of people to respond to customer inquiries and provide excellent service.

Medical Support Assistant GS-05


BOSTON VAMC, Jamaica Plain, MA 02130

June 2012 – July 2013

40hrs/ Full Time


The Medical Support Assistant is responsible for a wide range of assignments and provides administrative support to the Section, and the clinical staff recovery aspects of this position have a direct impact on the reimbursement of the facility. Incumbent worked for the Optometry and Ophthalmology Department.

• Verified third party insurance and updated information in an electronic system.

• Obtained medical information from patients.

• Coordinated information and actions related to patient care and services.

• Scheduled appointments in accordance with scheduling guidelines.

• Able to operate computerized programs and databases in order to enter modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

• Knowledgeable of basic medical terminology.

• Able to make appointments in a clinical setting.

• Able to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

• Able to communicate effectively and professionally with employees at varying grade levels.

• Able to identify customer’s concerns, performs the tasks required to resolve the issue accurately, and timely, and follow-up as necessary to ensure a satisfactory resolution. Medical Record Technician (Health Information Technician) GS-04 VETERANS AFFAIRS, VETERANS HEALTH ADMINISTRATION

BOSTON VAMC, Jamaica Plain, MA 02130

June 2009 – June 2012

40hrs/ Full Time

Health Information Technicians (HIT's) reviewed analyzed, abstracted, compiled, maintained and extracted information from the health record, and monitor and report for regulatory compliance.

• The incumbent was responsible for providing administrative support for the Health Information Program and abstraction of clinical information for ongoing regulatory reviews.

• Assisted medical staff by providing information as to required documentation.

• Communicated very closely with the medical staff to answer questions and resolve problems to insure quality documentation in health records.

• Prepared lists of paper health records needed for signatures that were located in the incomplete record area for distribution to appropriate service lines (I.e., Medicine, Surgery, Psychiatry, etc.) or that are not complete in the electronic health record.

• Monitored delinquent dictation list for follow up purposes on necessary documents (i.e., operation reports, discharge summaries, etc.) that were needed for completion of health records.

• Incumbent has knowledge of medical terminology and general understanding of the health record during military service as well as taking courses in Massachusetts Bay Community College. 3

MOS 3051 Warehouse Clerk


May 2003 – May 2007

Warehouse Clerks perform various duties within supply chain management to include receiving; inspecting; locating; storing; rotating; safekeeping; issuing; preparing; shipping; material return; and disposal of supplies and equipment.

• Maintained personal computer and mainframe locator systems in order to conduct inventories maintain records of sub-custodies principal end items, monitor shelf life items; input data entry transactions, and retrieval of historical records.

• Maintained hand held optical character recognition scanners, devices, and multimedia retrieval systems.

• Identified packaging requirements and ensure items were maintained as required; complied with fire and safety regulations; used protective measures for items in storage, including open storage lots and hazardous materials storage areas; established field supply support areas.

• Used detailed technical data from the Federal Logistics System for the development and execution of a care and storage program to include the development of storage space requirements; per weight, cube, and clearance factors by categories of supply.

MOS 3043 Supply Administration and Operations Specialist UNITED STATES MARINE CORPS, CAMP LEJEUNE, NC

May 2003 – May 2007

Supply Administration and Operations Specialist perform every facet of ground supply administration and operations. These Marines must be able to accomplish the technical duties in retail and wholesale supply accounting within every Marine Corps activity and unit.

• In addition to requisition and procurement processing, incumbent operated personal computers, multimedia data entry, scanning and retrieval systems, generated routine reports, and performed technical research for customer inquiries.

• Maintained and prepared necessary inventory control.

• Incumbent maintained custody records.

• Incumbent performed reconciliations.

• Administered and expended unit allocation funds.

• Incumbent used critical thinking skills to identify and take timely corrective action to solve data output and supply administration problems.

• Made recommendations to the Supply Officer on supply related issues. 4


City on a Hill Charter High School

Boston, Massachusetts

Class of 2002

Massachusetts Bay Community College

Boston, Massachusetts

Took some academic courses September 2008-2009

Fisher College

Boston, Massachusetts

Took some academic courses September 2009-20011


Proficient in Microsoft Office programs (Word, Excel, PowerPoint, and Outlook)

Knowledgeable with Medical Terminology and Anatomy and Physiology. Spanish

Spoken: Advanced

Written: Advanced

Read: Advanced

Interests and Hobbies

Travel, Dancing, Walking, Running, Cooking, Reading, learning, and comprehending the Bible. References

References are available on request.

Contact this candidate