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Mental Health Customer Service

Riverview, Florida, United States
October 17, 2016

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813-***-**** Mobile


I have also been working as a Case Manager since 3/2013 to present and have recently earned my License in Mental Health Counseling. I received my Registered Mental Health Counselor Intern registration 6/29/2014. In addition I have 10 years work experience working in the Administrative and Finance industry prior to entering the Mental Health field. I was a Team leader and I work well with a diverse variety of backgrounds with excellent communication and interpersonal skills.

Computer skills – Proficiency in Avatar (EMAR), Avatar Mobile, Microsoft Word, Excel, Outlook, Works, PowerPoint, Access, Publisher, Windows 98, Windows XP, Adobe Acrobat, Adobe Converter.



Care Manager/Personal Health Coach

Through Motivational interviewing this position encourages and promotes change in Medicare members enrolled in a Medicare Advantage plan.

Throughout the year complete health and at risk screenings to members as applicable. Support members with case management tasks and make appropriate referrals to social workers for further assistance for medical, housing or financial issues.


Average size Private Non Profit Behavioral Health Hospital and Outpatient

Positions: Prn-Case Manager (LMHC)

Complete Assessments, Intakes, Drug Screenings, Create Treatment Plans, Group Counseling and Individual Counseling for Mental Health and Substance Abuse populations as well as Crisis counseling in an outpatient setting among adults and children.

Complete Admissions/Discharges for Mental Health and Substance Abuse populations.

Complete FARS, CFARS, Progress Notes, MH and SA Diagnosis, Mental Health Outcome reporting.

Also complete Assessments for inpatient receiving facility and placement on units.

In 2013 worked in Manatee Glens Outpatient Detox (Substance Abuse) program and conducted group therapy.


Average size proprietary private online college.

Financial Aid Planner (Team Leader)

To monitor, track and maintain all activity on student accounts.

Daily post and monitor all student account transactions. Package assigned students financial aid awards as assigned.

Keep accurate and efficient maintenance of the student’s financial records.

Ensure all financial aid disbursements are applied to the student’s financial records.

Ensure proper communication with parents, students, and/or other parties concerning students account balances.

Assist students step by step by completing the FAFSA, Master Promissory Note and other Financial Aid documents.

Answer incoming customer service calls regarding students’ accounts and financial aid.

Assist in the training and monitor of team members.

Assist Director of Finance on daily reports and projects as assigned.

TECH DATA/SPHERION 4/2007 –1/2009

Large distributor of technology products from leading IT hardware and software producers.

Vendor Programs Rep 1, Vendor Contracts Accounting

A Rep 1 for the Rapid Response team for a distributor of computer products:

Responded daily to an average of 75 electronic/phone requests from sales, product marketing, resellers and vendor partners.

Provide timely, accurate response to sales, product marketing, resellers, vendor partners and other internal departments.

Updated permanent promotions, parts, and refreshing vendor p-line.

Act as a central point of contact with complete knowledge of top vendor programs.

Released an average of 600 sale orders for the Federal Government, and State and Local Agencies.

Effectively communicated with contracts department to change details of a Vendor contract and create Vendor promotions for the sales department.

Wrote instant promotions on behalf of Vendors to lower Tech Data cost.


Manatee County, a non-charter county serving the community.

Camp/Afterschool Counselor

Employed as a Group Counselor for summer and after school programs. Supervised groups from the ages of 5 to 12.

Organized group activities for interactive classes and monitored instructional programs.

Worked with Group Counselors and Project Managers/Supervisor to organize activities for afterschool program and summer sessions.


Master of Science in Mental Health Counseling, Nova Southeastern University, Tampa, FL Awarded 2/28/2014-Program Completed 12/15/2013

Bachelor of Science in Business Management, The University of Phoenix, Tampa, FL

Awarded 1/31/2007

High School Diploma, Bradenton Academy, Bradenton, FL 1999

Member of Kappa Delta Sorority 2000-2002

Member of Golden Key International Honour Society Joined 4/25/2014

Licensed Mental Health Counselor 9/19/2016

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