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Customer Service Representative

Mobile, Alabama, United States
October 17, 2016

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*** ******* ***** **., *, APT. ***





Goal-oriented self-starter with verifiable successes in Administrative and Data Processing with 18+ years experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures, directing and assisting customers, and resolving administrative problems and inquiries. Motivational and collaborative team leader who can foster positive morale in even the highest pressure environments, professionalism and tireless work ethic.


Data Processing

Planning & Scheduling

Filing & Data Archiving

Staff Training & Development

General Accounting Analysis


New Destiny Tax Services Lauderhill, Florida


General Office Clerk and Assistant

Office general duties such as, answering high volume calls, faxing, filing, mailings in/out

Appointment setting for all business clients

Data Entry input incoming clients for tax preparations

Accounting to business accounts

Assistant to President and Vice President of company

Spirit Incentives Fort Lauderdale, Florida 2000- 2007

Lead Data Processing Supervisor

Performed in simultaneous positions as Data Processing Supervisor and coordinated duties related to planning, directing, organizing, and controlling the operation of the department

Reviewed and defined former integrated system and presented recommendations for replacement as Data Processing Supervisor; managed conversion implementation; performed programming and managed daily computer operations for office PCs

Trained, supervised, and monitored the activities of the computer operations function to ensure the timely and accurate systems processing of data in addition, monitored and controlled daily data processing operations according to procedures

Prepared reports summarizing financial data and/or data regarding departmental programs

Prepared progress reports to inform management of project status and deviation from goals

Analyzed department workflow and workers’ job duties to recommend reorganization or departmental realignment within company


Clay, Metal, Stone Fort Lauderdale, Florida 1998 – 2000

Senior Customer Service Representative

Prepared correspondence and performed various other clerical and administrative duties in addition, responded to inquiries from clients and public

Completed a variety of forms and prepared account summaries and reports

Answered telephone and transferred calls to the appropriate individuals, divisions or department and took telephone messages for the staff

Analyzed work processes and developed metrics for measurement of performances

Scheduled monthly meetings and handled travel arrangements for staff and, prepared all necessary documents and audio/visual materials; ensured all meal and hotel arrangements were procured; processed all travel expense reports

Provided effective customer service to maintain good relationship with customers


Broward County, Building & Permitting Fort Lauderdale, Florida 1994 – 1998

Clerk Typist II P19

Compiled daily reports and prepared documents using Microsoft Word, Excel, Outlook, PowerPoint, Access, MS DOS, and AS 400

Researched and communicated complex permit information to customers, team members and other interested parties, resolving issues throughout the permit process

Organized and prioritized work independently. In addition, learned and applied complex technical processes and practices, and legal context, for building permits

Reviewed client needs and made recommendations as to what services best met customer requirements

Demonstrated ability to maintain composure and work efficiently in a fast paced and pressured environment

Resolved problems, mediated disputes and handled customer complaints


Extensive knowledge in Microsoft Office, Word, Excel, PowerPoint, Windows XP, Outlook, MS DOS, and AS 400 Access

Discovery Elementary, Sunrise, Florida 2013-2016 Volunteer

Assistant to all Administrative Staff and Teachers

PTA and SAF member

Assist teachers with special needs students

Provided students with strategies to perform will on test and daily assignments

Set up reading plans and math instructions for students

Entered grades and graded homework

Tested reading skills

Teaching proper etiquettes to students on addressing adults and each other

Empowered students in communication skills and computer skills

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