Profile Summary

** ****** ** **** ********** in Tata Consultancy Services for Shared Services Group, with expertise in project delivery, business analysis, maintenance, support and testing

** ****** of work experience in Tata Consultancy Services in BFSI Domain for Credit Suisse as a full time Business Analyst in Market Risks

Professional Experience

Tata Consultancy Services Ltd.-Credit Suisse Business Analyst April 2015 to present

Involved in Business Analysis, requirement gathering from the clients in the Market Risks area

Responsible for preparing Functional Requirement Documents for ready reference of the User as well as the Application Development team

Provided optimal solutions to the client for streamlining workflows and setting up processes useful in the calculation of VaR

Involved in collecting, collating and carrying out complex data analysis on the FO source files of Trades and Sensitivities and analyse the overall impact of the changes in the system

Carried out BA validations and sanity testing of the changes to ensure defect free delivery to the client. Assisted QA team and Client BAs for Functional, Regression, and User acceptance testing (UAT)

Responsible for coordinating with client side business analysts for requirement gathering, documentation, making project estimations and planning for the tentative delivery dates to meet the Audit requirements of the bank

Hands-on experience in PL-SQL, Microsoft Office, Microsoft Visio and Agile methodology

Acquired TCS internal certifications in Business Analysis, Banking, Market Risk, Risk Management, Financial Service and Core Banking Solutions

Tata Consultancy Services Ltd. Business Analyst September 2010 to April 2014

Involved in automating the visa processing and stamping of all the TCS associates, an initiative by the Workforce Management Group, an internal client of TCS.

Responsible for direct interaction with the clients to gather requirements and develop an optimized design for application development.

Involved in various stages of SDLC - Planning, developing and report creation, testing, maintenance and support.

Led a team of 5 members in resolving production related issues within SLA to streamline the process so that business does not get affected.

Involved in functional training of new recruits.

Professional Accolades

Received appreciations and TCS Gems from the stakeholders of the application for continuous and accurate support to resolve their issues.

Received continuous appreciations from the Project Manager and Group Leader for providing quick and accurate support and useful workflow implementation for Credit Suisse

Academic Achievements

Degree

Year

Institute, University/ Board

% /CGPA

PGPM (Marketing, IT/Operations, Business Analytics)

2015

Great Lakes Institute of Management, Chennai

3.27/4

B. E. (E&C)

2010

Siddaganga Institute of Technology, Tumkur, Karnataka

73.96%

H.S.C

2005

Sacred Heart Convent School, ICSE

86.80%

S.S.C.

2003

Church School Beldih, ICSE

88.50%

Awarded Millennium Scholarship from 2006-2010 by Tata Steel for securing highest marks in H.S.C.

Gold Medallist, PGPM/MBA in Marketing, Operations and Analytics from Great Lakes Institute of Management 2014-15

Live/ Academic Projects

Involved in the empirical studies on the impact of Social Media in the SMAC convergence space through survey and market research techniques in order to study the uniqueness of Social Media in the SMAC stack.

Surveyed 90 respondents to study the factors affecting the popularity of IPL over ODI and test matches, using the regression and factor analysis techniques.

Proposed an IT based business model to interlink the UID number to the Sarva Shiksha Abhiyaan, in order to provide the Government benefits effectively to the targeted group, eliminate duplicate identities and fraud.

Undertaken a project on CRM in order to study the strategies involved in designing and implementing loyalty program for PAYBACK and the success of these programs on customer retention.

Other Achievements

Have been an active member of Admissions Committee in Great Lakes Institute of Management, Chennai and have helped the Admission Department in devising plans for the upcoming batch.

Have participated in Live Projects like LIME by HUL, Case Wiz by TCS and case studies by Deloitte and Accenture.

Volunteered in the Karma Yoga Project and organized medical camps, educational & sanitation drives.

Received Gold Medal and Certificate of Appreciations from Mr Ratan Tata, the ex-chairman of Tata Sons, for securing highest marks in 5th Semester in Great Lakes Institute of management and for the outstanding contribution in the Admissions Committee

Hobbies

Painting and making handicraft items

Listening to music

Volunteering in CSR activities for the underprivileged people

Personal Information

Name: Poonam Mohindra

Total Work Experience: 5 years 11 months

Languages known: English, Hindi, Punjabi, Bengali

Current Location: Bangalore, India

Current Organization: Tata Consultancy Services, Bangalore, India

Passport Number: H1917289

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