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Customer Service Administrative Assistant

Toronto, Ontario, Canada
October 18, 2016

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#***-*** *** **** ****, Etobicoke, ON – M9B 6C5

( 416-***-****(h), 416-***-**** (c) *

Administrative Assistant

Over five (5) years of solid experience in all aspects of administrative field with a strong background in office set up. Proficient in MS Word, Excel, PowerPoint, Internet Browser, and Document Scanning. Motivated self-starter with excellent time-management, and communication skills. Pleasant and professional telephone manner. Excellent motivational and interpersonal skills. Proficient in providing administrative support to senior managers and staff in general, maintenance of office equipments, stationary, and ordering supplies.

Core Strengths

Expert in MS Office Suite § Communication Skills

Detail Oriented § Office Eqpt. Maintenance

General Office § Document Scanning

Problem Solving & Multitasking § Work Under Stress

Experienced in Mail Handling


Canadian Technology College, Testing and Internet Technologies, 2013 - 2014

Seneca College, Computer Programming and Analysis (Database Specialist), 1998 - 2000 University of Dhaka, Bangladesh, B. Sc. 1985 – 1987


Earned ‘Employee of the year’ in 2010 for outstanding performance in the Company

Completed largest volume of records scanning in one day. Awarded special cash reward.

Team Leader of a group of 6 students to design and implement sales/inventory program of a coffee shop while at Seneca College in 2000. Project completed within time.

Designed the website’s home page within the designated time and budget



Perform office administrative/secretarial duties in a professional and prompt manner

Answer phone calls from clients and provide required information

Manage incoming and outgoing mail, courier pickups, e-mail and fax correspondence

Maintain printers, copiers, fax machines, and scanners

Schedule appointments and meetings, made reservations

Maintain office inventory and ordered supplies

Maintain inventory of all office equipments, computers, laptops, communication devices

Work as a member of Enterprise Program Office Support (EPOS) team

Actively participated in CLARITY support program

Assist staff in correcting erroneous data in CLARITY

Maintain schedule on calendar

Perform the task of On-boarding and Off-Boarding staff

Set up cubicles and work stations for new entrants

Arrange Security Access Card

Coordinate courier and mail pick ups

( 416-***-**** Resume Page 2 of 4


Received phone calls from clients and spoke in a professional manner

Research client documents on records, relevant rules, and answered client queries

Assist customers with question and problems through written correspondence

Advise clients the steps needed to best solve their problems


Bell Canada (Xerox Services) May 13 – To date

(Administrative Assistant)

Prepare letters, responses to mails received

Maintain/organize files

Prepare meeting rooms with equipments, arrange refreshments

Answer phone calls and provide required information

Count, sift, sort, and distribute all mail received from postal and courier service

Prepare weekly/monthly reports

Maintain stationary inventory, and order replenishment

Enter courier service mail in to computer system

Prepare and dispatch out-going mail, by postal and courier service

Exercise discretion in managing correspondence, information and all matters of confidentiality

Scan, copy, and fax documents

Prioritize and manage own workflow to ensure quality and efficiency

Replace printer toners, put papers in the printers

Trouble-shoot printers, fax machines, and Ensure printers are functioning well

Ensure conduct of scheduled maintenance of all office equipments

Generate waybills, maintain records of waybills of outgoing shipments

Bank of Montreal (Tech & Integration) Feb 2013 – Mar 2013

Administrative Assistant

Provided Administrative support to senior managers in addition to other staff

Maintained all confidential files, organized filing cabinets

Maintained schedule on calendar

Scheduled meetings, conference rooms, and conference calls

Ensured all required accessories/equipments are in place in time

Made travel arrangements for the senior manager

Worked as a member of Enterprise Program Office Support (EPOS) team

Actively participated in CLARITY support program

Made extensive use of EXCEL spread sheet

Assisted with preparation of Power Point presentation

Assisted staff in correcting erroneous data in CLARITY

Maintained stationery inventory, and ensured timely order/re-order

Performed tasks like scan, print, copy, fax documents

Received and distributed mail received

Processed Invoices & prepared reports

Maintained inventory of office equipments

( 416-***-**** Resume Page 3 of 4

Bank of Montreal (Tech & Ops) Jun 2012 – Jan 2013

Administrative Assistant

Managed, prepared, filed, collected and circulated correspondence, presentations, binders, mail and courier needs and other key information such as operating information, financial reports and expense reports for department

Maintained all confidential files, organizing filing cabinets

On-boarding and Off-Boarding staff

Set up cubicles and work stations for new entrants, managed Access Card (Pass Card)

Managed vacation records, personnel absence and illness reports

Composed moderately complex letters, memorandums and reports/presentations by identifying required information, researching background information, gathering and compiling data from multiple sources

Prepared correspondence, memos, minutes and reports/presentations from verbal instructions, dictated notes and handwritten material

Received visitors and answering phone call, providing information and referring visitors/callers to appropriate individuals using judgment and sensitivity and confidentially

Maintained coffee rooms, ordered supplies

Arranged conference halls, scheduled meetings, and conference calls

Assisted with preparation of Power Point presentation

Maintained inventory of Desktops, Laptops, Blackberries, OHPs

Maintained inventory of printers, photo copiers, fax machines, and ensured their maintenance

Maintained equipment and office supplies, including ordering required repairs of equipment, stationery etc.

Photocopying, filing, presentation/report printing, mail distribution, courier delivery and pick up, etc.

Ordered office equipments/devices as needed

Continuous updating staff telephone directory

Maintained security and confidentiality of files and ensures files are comprehensive, meet bank policies and legal requirements (i.e. maintain records of personnel absences, illnesses, etc.)

Performed task to count, sift, sort, and distribute mail received

Performed task to prepare, dispatch, mail/parcels through courier services/internal mail

Scanned documents and records in appropriate files

Ensured proper maintenance of meeting/conference rooms

Kept records and issued travel tokens / monthly passes

Processed invoices, and prepared consolidated reports

Contacted vendors via telephone

Assisted HR Manager in maintenance of staff personal files

Davis & Henderson (Trillium Drug Program - Ministry of Health) Aug 2004 – Apr 2012

Admin Associate

Assisted System Administrator/Analyst to test/analyze new processing application

Provided assistance to operations co-coordinator with power point presentations.

Operated Kodak 3500 Digital, and Kodak i660 Scanners, validated & archived data

Downloaded/recovered faxes, and prepared for scanning

( 416-***-**** Resume Page 4 of 4

Performed the task to count, sift, sort, open, and batch mail, verify and forward mail to appropriate location

Received parcels from courier services, and verified with invoice

Validated scanned documents by data entry

Operated and trouble-shot fax machines, photo copiers, printers, fax machines

Trouble-shot PCs, scanners, printers, fax machines, and their network connectivity

Prepared outgoing mail by type, and prepared boxes with processed mail for storage

Prepared parcels for courier services

Generated reports using pivot tables

Maintained mail room inventory and reorder supplies

Performed customer service representative Job

Davis & Henderson (Credit Card Dept.) Jun 2001 – Aug 2004

Production Operator

Assist System Administrator/Analyst in various testing/analyze application processing.

Provide assistance to operations co-coordinator.

Operated Bell-Howell scanners, check and validate data

Archived images

Processed convenient cheques

Performed the task to count, sift, sort, open, and batch all documents received

Recorded all mail by source type

Sorted rush/priority mail and ensure prompt action by designated staff

Prepared out-going mail, put postage stamp using franking machine

Maintained mail room inventory, and reordered replenishment

Trouble-shot PCs, scanner, and fax machines

Prepared daily reports on excel sheet

References: Available On Request

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