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Customer Service Sales

Location:
Oman
Posted:
October 18, 2016

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CURRICULUM VITAE

To find a challenging position in an environment where I can utilize and progress my skills and experience. I seek an opportunity whereby I can work as part of a team to add value to my employers business through excellent customer service skills and my commitment to continually improve my knowledge and skill-set.

KEY COMPETENCIES & ATTRIBUTES

I am a proactive team player with excellent interpersonal and communication skills.

finance

I have the ability to meet deadlines and I have the aptitude to thrive whilst working under pressure.

I am quick to learn and have the ability to put into practice new ideas, concepts and technologies.

Trustworthy, reliable and loyal.

Able to work both as part of a team and independently.

Flexible and able to work in shifts

Cross cultural sensitivity with experience both in Africa and the Middle East of dealing with multiple nationalities.

SUMMARY OF WORK EXPERIENCE

Mackenzies Deli and Café - Muscat, Oman - August 2012 till date.

Job Profile: Customer Service/Waiter

All front of house and customer facing duties in the Café: Welcoming guests, table service, food and beverage preparation and cash handling.

All aspects of the running of the in-house Delicatessen: Customer service and advice, counter sales, packaging of food and beverage and all other day to day duties that may arise in the retail outlet.

Bank of Muscat Head - Office Employee Restaurant - Muscat, Oman - November 2010 August 2012

Job Profile: Customer Care/Waiter

Assisting customers with advanced queries or request of information with regards to booking functions and events.

Ensure product availability and use of correct selling-in processes in the Restaurant.

Customer service at the table: Provide them with menus, provide information & suggestions on the food available, take customers' orders and pass them to kitchen staff and all other front of house duties including cash handling and end of service banking.

Safaricom Service - Nakuru, Kenya (2008-2009)

Job profile: Sales Associate

Ensure product availability, and use of correct selling-in processes in market.

Provide feedback to team and HQ on market dynamics.

Maintain good, solid relationships with retailers and other relevant sales channels.

Represent the company at trade shows and conferences.

Flamingo Bottlers - Nakuru, Kenya (2006-2007)

(Sub-Branch of Coca - Cola Ltd)

Position- Sales Associate

Assisting customers on arrival at service centre and ensuring their requests were dealt with efficiently and professionally.

Hosting road shows with Big Screens advertisement vehicles whilst promoting the brand and to participate in the company's trade shows.

Installing Point Of Sale Material in customer outlets and enhancing our brand awareness through delivery and promotion of t-shirts, caps, openers etc.

Visiting various outlets to check on whether they have stocked and marketed our products to the correct standard.

Organizing promotions in customers outlets to increase sales and brand awareness

Data collection and reporting of same to the Head-Office

To handle customer complaints in the most effective and professional manner and to maintain good, solid relationships with retailers & all other major customers.

QUALIFICATIONS

KIMS COLLEGE: DIPLOMA IN SALES AND MARKETING(2007-2009)

Diploma in Sales and Marketing

AIRWAYS TRAVEL ( 2001-2002)

Catering Certificate

THE ROYAL ENVIRONMENTAL HEALTH INSTITUTE, SCOTLAND (MARCH 2011)

Elementary Food Hygiene Certificate

UMOJA DRIVING SCHOOL (2001)

Full Driving License with no endorsements

ST.FRANCIS SECONDARY SCHOOL (JAN 1997- NOV 2000)

Certificate of Secondary Education

PERSONAL DETAILS

Full Name : SAMUEL MUHIA GAKUYA

Mobile : +968 97022361

Email : acw37v@r.postjobfree.com

Date of Birth : 28/09/1982

Gender : Male

Nationality : Kenyan

Marital status : Married (Family resides in Kenya)

Visa status : Employment visa

Languages : English, Swahili (written and spoken)

Availability : 1 months Notice and willing to re-locate within and outside of the region



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