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Customer Service Sales

Riverside, California, United States
October 18, 2016

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Louise Kay

**** ***** **** ****** - ****** Valley, California 92509

702-***-**** -


Resourceful and innovative professional with over 20 years of strong and comprehensive experience in business operations support and sales. A dynamic, high-performance team member with an aggressive drive for results, meeting sales strategies to achieve profitability. Demonstrated strengths in building sound customer relationships. Confident self-starter, with strong work ethic and focus on achievement of corporate objectives. Track record and qualifications also include:

Sales closing techniques Creative marketing

New business development Positive customer interaction

Quality service guarantee Organization and flexibility

Problem resolution Consistent goal achievement

Computer familiarity Learn new products quickly


KAY JEWELERS (formerly Ultra Diamonds), Laughlin, NV & Ontario, CA 2005-Present

Assistant Manager

Initially retained as a Sales Associate and rapidly promoted to 3rd Key and ultimately Assistant Manager, with greatly increased accountability in addition to maintaining continued sales goals. Provide support to Manager in all aspects of operations.

Personnel administration functions include interviewing, hiring, scheduling, training, setting daily goals and evaluating, providing motivation and guidance.

Order merchandise, manage inventory, conduct audits, handle receiving, prepare for promotions/sales, performing opening/closing procedures (includes balancing registers) and prepare bank deposits.

Follow schematic diagrams for merchandising, entrusted with safe access and complete corporate reporting on various topics (inventory discrepancies, repairs, store traffic, layaways, etc.).

Review time sheets and prepare calculations for payroll department.

Developed a strong network of return and referral clients in recognition for superior customer service. Recognized with numerous sales awards.

GIA Certified and Diamondologist.

LOUISE KAY CHILDCARE, Chino Hills, CA 1984-2005


Successfully marketed business and generated a consistent client base for day care center.

Multiple areas of accountability included snack/meal prep, transportation to/from school, homework assistance, after school activities and field trips, purchasing of supplies, crafts, bookkeeping and maintaining reports of infant/youth schedules for parents.


Ultra Diamonds/Kay Jewelers:

Staff Motivation, Selling, Customer Service, Loss Prevention

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