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Sales Customer Service

Location:
Kenya
Posted:
October 18, 2016

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CURRICULUM VITAE

PERSONAL DETAILS

Name : Nicholas Ochieng’ Adwar

Date of Birth : 27th Nov 1987

Gender : Male

Nationality : Kenyan

Marital Status : Married

Religion : Christian

Telephone : +254-*********

Height : 5’9fts

Weight : 68 kgs

Passport No : A2175047

Languages : English, Swahili

Email : acw35n@r.postjobfree.com

CAREER OBJECTIVES

To effectively and efficiently serve to the best of my capacity in any field so as to achieve organizational mission and objective to excel in any academic and –professional endeavors and use my knowledge to attain success responsibility and positive influence and work with good leadership

EDUCATION BACKGROUND

2009-2013 Moi University

Degree in Business Management, Finance & Banking Option

2002-2006 Liberty High School

Kenya Certificate of Secondary School

1997-2001 Ndere Boys Boarding Primary School

Kenya Certificate of Primary Education

WORKING EXPERIENCE

Feb 2015-June 2016 Qatar National Imports &Export Company –Qatar

Position: Sales Representative

Duties & Responsibilities

Makes telephone calls and in-person visits and presentations to existing and prospective customers.

Researches sources for developing prospective customers and for information to determine their potential.

Develops clear and effective written proposals/quotations for current and prospective customers.

Expedites the resolution of customer problems and complaints.

Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups.

Analyzes the territory/market’s potential and determines the value of existing and prospective customer’s value to the organization.

Creates and manages a customer value plan for existing customers highlighting profile, share and value opportunities.

Identifies advantages and compares organization’s products/services.

July 2014 : ASACHI LIMITED

Position: Account Clerk

Duties and responsibilities

Booking voucher & journal entries to cash sales

Preparing daily managerial reports

Preparing local purchase orders

Assist in co-coordinating importation of various products, creating & filling related import

Nov 2013 – March 2014 : TIMSCOM LTD

Position: Retail Manager

Duties and responsibilities

Recruiting, training, supervising and appraising staff.

Managing budgets.

Maintaining statistical and financial records.

Planning.

Promoting and marketing the business.

Dealing with customer queries and complaints.

Overseeing pricing and stock control.

Attending and chairing meetings;

Updating colleagues on business performance, new initiatives and other pertinent issues;

Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues;

May 2012- Oct 2013 : AEXCEL AUTO SPARES LTD

Position: Retail Manager

Duties and responsibilities

Managing and motivating a team to increase sales and ensure efficiency;

Managing stock levels and making key decisions about stock control;

Analyzing sales figures and forecasting future sales;

Analyzing and interpreting trends to facilitate planning;

Using information technology to record sales figures, for data analysis and forward planning;

Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as

Providing or organizing training and development;

Ensuring standards for quality, customer service and health and safety are met;

Resolving health and safety, legal and security issues;

Responding to customer complaints and comments;

Organizing special promotions, displays and events;

PERSONAL ATTRIBUTES

Hardworking, responsible, self-driven and determined.

Highly motivated with good communication and interpersonal skills.

Ability to work under minimum supervision.

Effective and efficient.

Team player and receptive to new ideas.

HOBBIES

Travelling

Sports

Listening to music

Watching football

REFEREES

1.STEVE BANGE

CHEIFE ACCOUNTANT

AEXCEL AUTO SPARES LTD

P.O BOX 3580-00200

NAIROBI

CELL-+254-*********

2.MARGRET PAMELA

LECTURER MOI UNIVERSITY

P.O BOX 4900-30100

CELL-+254-*********



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