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Customer Service Management

Billings, Montana, 59106, United States
October 18, 2016

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Yolanda ntingashe

Personal Information

Name: Qhama Yolanda

Surname: Ntingashe

Proffered name: Yolanda

Home address: *** ** ** *********. ****

Contact numbers: 073 *******/076 *******


Identity no: 9012031185081

Nationality: South African

Disability: None

Gender: Female

Drivers’ license: None

Willing to relocate: Yes


Xhosa : Professional level

English: Professional Level

Zulu: Professional Level


Matric (2008)

Accounting; Mathematical Literacy; English; Xhosa; Business studies; Life Orientation; Tourism

Certificate in Tourism Management

2009 - Currently: ND: Tourism Management

Institution: Walter Sisulu University

Subjects completed : Communications I; Conversational French; End-user computing I; Marketing for tourism I; Destinations I; Arithmetic for tourism; Introduction to tourism development I; Introduction to management; Air travel; Applied management; Travel agency operations. Law for tourism I; Marketing for tourism II; Media and public relations; Personnel management; Financial management; Destinations II; Tourist Guiding I; Introduction to tourism development II. Tourism development II; Travel and tourism management III; Destinations III; Tourist Guiding II

Career Summary

DATE (20 October 2013 to December 2014)

Name of the company: Midrand Conference Centre and Villa Tuscan Wedding Village

Period: 1 Year and 2 months

Position: Guest House Manager and Weddings and Functions Coordinator

Duties: Sales

Checking in guests

Assisting in Expo’s



Daily Administrative task

Assisting Weddings and Functions Coordinators

Telephonically take customers through the service process

DATE (04 March 2012 to 11 October 2013)

Name of the company: Gerbers Guest House

Period: 1 Year

Position: Receptionist

Duties: Communication

Computer literacy

Problem solving

Interpersonal skills

Numerical skills


Client orientation and Customer service

Skills Gained

Client Liaison

Excel spreadsheet maintenance

Client Support

Time managing

Communication skills

Deal with customer in a professional manner in strict accordance with a company culture and quality standards.

Work as a team player, sharing necessary information and assisting other team members, where possible.

Be personally responsible for reaching set target.


Midrand Conference Centre and Villa Tuscana Wedding Village

Ms. P. Zondo

Position: Reservationist

Contact No.: (011) *** **** or (079) *** ****

Gerbers Guest House

Mrs. Everlyn Tshanda

Position: Manager

Contact No.: (084) *** ****

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