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Customer Service Human Resources

Kraków, Lesser Poland Voivodeship, Poland
October 18, 2016

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Work Experience

**/**** – now

Office Assistant


Conduit full front office reception duties, answer and routed incoming calls, coordinating conference and meeting rooms, performed administrative duties including: filing and managing incoming and outgoing mail, preparing correspondence maintained filing systems, managed office equipment maintenance, receive and assist customers and visitors.

7/2015 – 10/2015

Hotel Manager

Blue Sea Hotel Resorts Ltd. Malta

Management of the front desk, restaurant, catering, security, housekeeping, building and ground maintenance. Managed all aspects of the hotel, including staff hiring, development, performance evaluations, scheduling for front office maintenance and housekeeping. Contract negotiations with vendors, forecasting yearly business plan and budget. 10/2014 – 12/2014

Customer Service Representative

Contact Sales Sp. z o.o. ORANGE

Responded promptly and answered/resolved customer inquiries and complaints. Investigated and resolved service issues and/or product problems. Managed customers’ database accounts, performed customer verification and processed applications, orders and requests. Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments. Supplied customers with written responses and information and followed up on customer communications.

07/2012 - 08/2012 Interniship

Department of Tarnobrzeg City Development and Funds Assistance Organizing

Coordinating agendas for the offices meetings and annual general meetings, maintaining statutory books, including registers of members, directors and secretaries, performed administrative duties including: filing and managing incoming and outgoing mail. Education

10/2012 – 06/2016

Cracow University of Economics

Town Planning, City Landscaping


10/2013 - 12/2015 Cracow University of Economics

Management, Human Resources


Sylwia Rzepka



Date of birth:27.01.1991

10/2010 - 09/2013 Cracow University of Economics

European studies


Personal skills and languages

Mother tongue Polish

Other languages understanding speaking writing

English C1 B2+ B2+

German B2 B1 B1

Russian B2 A1 B2

Communication skills

open-minded, willing to meet new people, excellent communication and personal skills

Organisational/managerial skills

organised, quick learner, ability to work well under pressure

Computer skills

Good command of Microsoft Office™ tools (Word™, Excel™ and PowerPoint™, a strong knowledge of drafting using AutoCAD, Surfer11 and Acl Programs Drive license category B


Music, traveling, art, economy, sport

Wyrażam zgodę na przetwarzanie przez Capgemini Polska Sp. z o.o. danych osobowych zawartych w mojej ofercie pracy oraz nagrań głosowych na potrzeby procesów rekrutacji prowadzonych obecnie i w przyszłości zgodnie z przepisami ustawy z dnia 29 sierpnia 1997r. o ochronie danych osobowych (Dz. U. 2002, Nr 101, poz. 926 ze zm.) Zezwalam również Capgemini Polska Sp z o.o. na przetwarzanie moich danych osobowych poza Europejskim Obszarem Gospodarczym, w tym przez jednostki w Indiach.

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