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Customer Service Administrative Assistant

Location:
Middletown, Delaware, United States
Posted:
October 18, 2016

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Resume:

LAURENCE WATKINS

** **** **** ******, **********, DE 19709, acw32x@r.postjobfree.com

CELL: 917-***-****

SUMMARY OF QUALIFICATIONS

A highly skilled office support professional with experience performing a variety of administrative and staff support duties. Strong interpersonal, customer service and communication skills with an ability to multi- task. Ability to work independently as well as in a team setting. Willing to learn new tasks and able to take initiative when appropriate. Professional demeanor with a strong work ethic. EMPLOYMENT HISTORY

Middletown, DE 2016-2016

Municipal Services Employee (Seasonal)

Yard Waste – operating chipper and leaf vacuum

Operating heavy equipment, such as: wood chipper, weed eaters, leaf blowers, leaf/grass vacuum, pressure washer, irrigation machine and crosswalk street paint sprayer

Posting street signs

Filling potholes with cold patch

Fix catch basins

Digging holes to repair fence posts

Painting curbs

Pressure washing

Irrigation

Landscaping

Trash removal

Driving pick-up and Mini dump trucks to transport equipment and materials to complete daily work orders

Direct traffic

Consortium for Worker Education, New York NY 2013 - 2015 Work Location: 1199 SEIU Home Care Education Department Administrative Assistant

Answered phone calls from 1199 SEIU members

Facilitated and co-facilitated daily and/or weekly orientations and workshops

Data entry of member confidential information and demographics

Made phone calls to agencies and training schools for the purpose of recruitment of 1199 members into workshops

Registered members for classes and occupational training enabling them to obtain the necessary certificates

Picked up and dropped off documents to other 1199 SEIU training sites

Performed class site visits to schools to view progress and workflow

Communicated with other departments on time sensitive projects and meeting deadline

Composed Excel spreadsheets for demographic data collection forms

All other duties as assigned by supervisor

Binder & Binder, LLC Bronx, NY 2011 – 2013

Mailroom Clerk

Perform daily data entry

Log-In incoming and outgoing mail

Sort and separate incoming and outgoing mail

Scan, e-mail and date Mail

Retrieve all mail for daily log-In

Lift, move and stock boxes

Locate files for Inter-office transfer

Praxis Housing, Inc. New York, NY 2007 – 2009

Administrative Assistant/Case Worker

Provided administrative support to Program Director and department staff. Drafted memos, letters and other correspondence. Created flyers and meeting announcements

Liaised with Saint Vincent’s Hospital medical professionals and other staff to facilitate client care

Provided HIV patients with customized social services such as housing, benefits screening, SSI/SSD, dental, meals and referrals to other services, as needed

Coordinated events to engage clients and maintain morale

Conducted group workshops designed to address client issues such as stress and relationship management, wellness, goal setting and care management

Answered phones and responded to inquiries regarding services offered and program eligibility requirements

Responsible for pick-up and delivery of payroll from headquarters to satellite facility

Managed food pantry inventory

Coordinated inter-office mail distribution for all staff members Sports and Art Foundation, Bronx, NY (Summer) 2004 – 2006 Camp Counselor

Assisted in the preparation and delivery of camp activities for children ages 12-13

Performed routine equipment checks on equipment and program area to ensure safety

Demonstrated and enforced camp policies and procedures

Administered emergency protocol if necessary

Successfully encouraged and engaged camper participation in all camp activities

Established and maintained positive relationships with staff, campers and families EDUCATION

Westchester Community College, Valhalla, NY 2004 – 2007 Major: Visual Arts

SKILLS

Knowledge of Microsoft Word, PowerPoint, Excel, Outlook, and Internet REFERENCES

Will be furnished upon request



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