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Sales Manager

Location:
Whittier, California, United States
Salary:
tbd
Posted:
October 18, 2016

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CARRASCO, LAURENE

**** **** *** ******** ** ***** 562 *** **** acw32h@r.postjobfree.com

EXECUTIVE SUMMARY

Highly successful Business Core Professional with ability to support National and Global Accounts. Proven Performance in both large corporate and small company environments. Strong planning, organizational and execution skills. Demonstrated strength in developing, managing and maintaining customer relations.

Proven Sales and Logistic Performance.

Extensive experience in contract negotiations and corporate presentations.

Highly developed in interpersonal skills with the ability to successfully interact at all levels

Fast learner, openness to adapt with emphasis on results

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Responsible for sales and marketing of wireless s solutions to large corporate accounts. Key National accounts included Walt Disney Co, Warner Brothers, Sony Pictures, Price Waterhouse Coopers.

CORE QUALIFICATIONS/CERTIFICATIONS

Microsoft Word

Policy/program development

Excel Cross-functional team management

Power Point Complex Problem solving

Outlook

Inventory Control

ISYS

Smart

Management Styles Training

Sales Management Training

Business Writing

Professional Public Speaking

Presentation Skill Training

Professional Sales Training

Learning with Distinction

Professional Sales Training

Expense Control

Six Sigma

EDUCATION

BA: Business Management 2017

University of Phoenix

EXPERIENCE

Walt Disney Company May 2015- Current

Telecom Analyst Orange Ca

Programs, Analyzes and resolves Problems related to Telecommunication systems.

Responsible for new accounts assigned

Works to identify billing errors and works together with people from other divisions like the IT division, telecom, networking system, finance etc.

Trouble shooting to help technicians, the telecom analyst may have to handle minor technical issues

Makes in depth data validation checks

Knowledgeable about the technicalities of the job

Able to work accurately under stressful situations

Team player and coordinate with people from different divisions

Trains end users in the use of various kinds of telecommunication equipment in classroom and on-site settings.

Knowledge of voice and data network products and services.

Tolt Solutions

Deployment Manager

05/2014 - 12/2014

Irvine, Ca

Act as single point of contract assigned customer for daily deployment and implementation activities.

Initiate and follow-up on all account activity (installations, disconnects and bill switches etc.) with appropriate providers based on client requirements.

Execute internal processes and procedures and advise Vendor Management and Installation Teams when procedure issues arise.

Track all records in process through completion (as well as disconnects and bill switches” and follow up providers as necessary

Review new orders received for completeness, gather missing information and enter all customer data information and changes into the data base timely and accurately.

Actively track jobs currently in progress and communicate any changes including updated status and customers.

Coordinate with individual vendors to resolve problematic orders and provide additional support as necessary.

Manage timeliness and pricing for each account.

Track and report monthly Service Level Expectations (SLE) and OTI (On Time installation) Measurements.

Be well-versed in internal and external project goals and constraints and provide implementation guidance to customers accordingly.

Ensure on-time network and service delivery business results meet customer expectations per deployment project plan.

Act as first-level customer escalation point of contact.

Work closely with operational leaders to analyze and resolve issues.

Lead customer status and post-deployment closeout meeting and ensure results were in alignment with project scope.

Identify add-on opportunities during sales cycle, Deployment and post deployment

Monitor customer satisfaction during and after post deployment and address any hot button items either through process changes or additional product offerings.

AT&T Wireless Corporate

Mobility Service Manager

1991-2011

Cerritos, Ca

Maintain strong relationships with key executives and decision makers in large global corporations.

Built and maintained relationships with influences even after agreements with decision makers were reached.

Driving business revenue and network outages, billing escalations

Produce and distributed monthly reports showing detailed and actual forecasts and comparisons to budgets

Responsible for sales and marketing of wireless s solutions to large corporate accounts. Key National accounts included Walt Disney Co, Warner Brothers, Sony Pictures, Price Waterhouse Coopers. Developed and implemented strategic and tactical business/sales plans which achieved sales growth and profit objectives.

Ensured appropriate level of customer service to meet expectations and demands

Exceeded unit requirement which achieved double digit revenue growth every year.

Financial Service Manager

Head of Operations and Logistics

Manager of Fraud Department

Customer Relation Manager

Sales Executive Corporate Accounts

Sales Executive Government Accounts

Billing Analyst



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