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Sales Customer Service

Location:
Waxahachie, Texas, United States
Posted:
October 18, 2016

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Driven, Professional

Summary of Qualifications

Small business owner, also have experience with in home sales.

Great people skills, active listening and problem solving. Ability to establish rapport with customers.

Many years experience in corporate environments, as well as small businesses.

Professional History and Experience

RPC Consulting – June 2016

Participating in computer rollout for DISD. Imaging and installing All in Ones and Laptops.

CFIT- Jan 2015-present

I operate a consulting company providing network and desktop support for small businesses.

Game Changing Benefits- Life and Medicare Insurance Counselor

August 2014-present.

In home life and Medicare insurance sales. Group 1 licensed.

CompuCom, Dallas, TX – Technical Support Analyst

IT Consultation Company – March 2000-August 2014

Account Support: Provides remote desktop and telephone communication assistance using NetMeeting and Carbon Copy, Team Viewer, and SMS to solve the end-user’s technical issue and concern

Diagnostics and Trouble Shooting Expertise: VPN and network connectivity troubleshooting, Blackberry client side support, BES server administration duties, password resets, account unlocks, and account creation in Active Directory

Systems Knowledge: Software installation and configuration on multiple systems including Microsoft Office, Windows XP, Vista, and Windows 7 Cisco VPN

Position Dedication: Held position for over 6 years from virtual office by proving to be a loyal and trusted individual with strong self-motivation

Customer Driven: Built long-term relationships with customers by strong communication skills and creating real-world reliability

iPhone and iPad device support

Experience with various ticketing systems, including Clarify, Vantive and Service Now.

PepsiCo, Corsicana, TX –

Food and Beverage Corporation – March 1988-November 1999

Multiple positions, starting from relief merchandiser working up to pre-sales.

From relief merchandiser, promoted to route sales.

From route sales, promoted to pre-sales.

Managed store inventory, met with store managers and owners to achive sales goals on a regular basis.

Consistently met or exceeded sales goals and objectives, while giving excellent customer service.

Position Dedication: Held position for over 6 years from virtual office by proving to be a loyal and trusted individual with strong self-motivation

Customer Driven: Built long-term relationships with customers by strong communication skills and creating real-world reliability

Upward Growth- Started as part time merchandiser, promoted to route sales, promoted to account sales rep

Education & Certification

Navarro College, Corsicana, TX

University of North Texas, Denton, TX

Major: Business and Accounting studies

Certic IT technical Training

Microsoft Technical Training School-Attained MCP and A+ certifications in 2000

References and salary history available upon request



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