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Customer Service Accounts Payable

Location:
Florissant, Missouri, United States
Posted:
October 16, 2016

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Hiring Manager:

I would like to apply for the Customer Service or/and Accounts Payable position that I can apply my knowledge as well as work experience. I’ve attached my resume providing my objective as a Customer Service Representative and Accounts Payable Representative with my work history.

I feel I have what it takes to fulfill the requirements of your position, as for the last several years I have been working in a very similar role.

My knowledge of Customer Service as well as Accounts Payable/Receivable enables me to provide the highest level of support and advice to customers. I can empathize, understand and be patient with customers, but at the same time be firm and business like when required. As a superb communicator I have a sparkling personality, polite telephone manner and professional tone of voice. In addition to this, I’m a great team player and a quick thinker who is highly observant and who can remain composed when juggling several enquiries at once.

As you can see from my enclosed resume I have a track record of resolving customer disputes, tackling problems methodically and inputting information into computer database systems. I’m currently looking for a full time role with a company like yours that offers real future career progression opportunities.

I am available on my mobile to further discuss my application and eagerly look forward to hearing from you in due course.

Yours sincerely,

Karolyn Finerson

Tel Home: 314-***-****

Tel Cell: 314-***-****

Email: acw2ze@r.postjobfree.com

Karolyn Finerson

6650 Dallavis Dr.

St. Louis, Mo. 63033

Cell: 314-***-**** or HM: 314-***-****

Objective:

To obtain a position in the environment of customer service and/or accounting whereas one demonstrate and provide excellent experience solving and resolving customer’s concerns by providing the highest level of services to clients over the phone or online. I’m an experienced Customer Service Specialist as well as Accounts Payable/Receivable Rep with an extended history of offering services with several corporations. My key strengths lie in being thoughtful and polite when dealing with difficult situations as well as in being a strong point of contact with customers. Furthermore, I have the ability of working with minimum supervision.

Resume Summary:

Experience:

Customer Service Specialist & Accounts Payable/Receivable/Dollar Tire Corporation, St. Louis, MO, 10/2010 – 04/2016

Provided excellent oral and written communication skills

Answered customer questions regarding products.

Asked customers questions in order to build a better understanding of their needs.

Encouraged customers to buy products and services.

Organized the shipping of goods to customers.

Logged information onto computer systems.

Confirmed orders placed by customers via the phone or online

Prepared invoices at the time of service and processing payment.

Carried out customer service assessments to identify and prioritize needs.

Maintained a thorough understanding of all company products and processes.

Answered incoming showroom calls.

Accounts Payable/ Receivable Coordinator, Spherion Corporation of St. Louis (Ralcorp Holding, Inc), St. Louis, MO, 10/2005 – 06/2010

Process expense reports, Oversaw the processing of 8,000 invoices per month

Provided customer service support

Researched and answered all accounts receivable and billing inquiries, including invoice disputes for customers and management.

Responsible for month-end close, reconciliation, and journal entries

Reconciliation of the accounts payable subsystem to the general ledger

Accounts Payable Clerk/Customer Service Rep Spherion Corporation of St. Louis (Save-A-Lot Inc), St. Louis, MO, 01/2003 – 08/2005

Oversaw the processing of 10,000 invoices per month

Trained employees from several departments

Researched and answered all accounts receivable and billing inquiries, including invoice disputes for customers and management.

Responsible for month-end close, reconciliation, and journal entries

Responsible for accounts payable, including cash deposits, entered and reconciled payroll, coded and batched and entered invoices when the accounts payable person was away.

Setup new vendor accounts

Prepared invoices for interest, services and other miscellaneous items

Provided customer service support investigating and resolving issues with customer’s accounts.

Accounts Payable Clerk, Spherion Corporation of St. Louis (Hussmann, St. Louis, MO, 02/1999 – 12/2002

Oversaw the processing of 15,000 invoices per month

Worked and trained employees in the Account Payable department

Researched and answered all accounts receivable and billing inquiries, including invoice disputes for customers and management.

Matched invoices to receivers

Sent invoices out for payment approvals

Accounts Payable Coordinator, AT & T Technologies Inc., St. Louis MO, 08/1978 – 10/1998

Began as a Mail Clerk and progressed to Accounts Payable/Receivable Coordinator

Worked and trained employees in the Accounting department

Researched and answered all accounts receivable and billing inquiries, including invoice disputes for customers and management.

Sent invoices out for payment approvals

Made adjustments to the general ledger

Prepared monthly management reports

Provided customer service support

Education:

Graduate of Sumner High School

Effective Supervisory Management, Supervisory Skills Training, AT & T Technologies Inc.

PC /Application skills: AS400, JD EDWARD, People Soft E-1, Microsoft Office/Word and Excel

References:

Available on request



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