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Customer Service Manager

Pittsburgh, Pennsylvania, United States
October 16, 2016

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Patricia R. Walker

*** ****** ***

Pittsburgh, Pa 15211



Seeking a position in an office environment, where there is a need for a variety of office management tasks including computer knowledge, organizational abilities, business intelligence and database program use.


Word Processing, general office skills & Filing

10 key calculator 40 wpm

Micro office suite


Mail Clerk


Brashear 06/1991

Pittsburgh, Pa

Western School of Health & Business 12/2001

Pittsburgh, Pa

Medical Assistant Associates Degree

Pa Dept of Education 03/2005

Cambridge Springs

Clerk typist Certificate


ISS Facility, Pittsburgh, Pa 10/2015 to 12/2015

Stadium Cleaner – Seasonal

Heinz’s Field

Responsible for maintaining Heinz Field cleans and orderly condition. Perform heavy cleaning duties, such as cleaning floor, washing walls and glass, removal rubbish. Notified management immediately of any needs for repairs observed.

Pittsburgh Associates, Pittsburgh, Pa 06/to 2015 to 10/2015

Tour Porter - Seasonal

PNC Park

To walk behind or front of the tours perform cleaning duties, cleaning floors, washing walls and glass. Notifying supervisor if there is damage or chemicals were low.

TRG Customer Solutions, Findlay Pa 02/2012 to 02/2013

Customer Service,

Contact new and existing customers of Sovereign’s Banks to disguise different campaigns and to explain how these needs could be met by specific products and services. Answer customer’s questions about different products, prices, and availability. (Credit card, small business loans, student loans, home appliance insurance etc.)

ISS Facility, Pittsburgh, Pa 08/2010 to 12/2011

Stadium Cleaner - Seasonal

Heinz’s Field

Responsible for Heinz Field cleans and orderly condition maintaining. Perform heavy cleaning duties, such as cleaning floor, washing walls and glass, removal rubbish. Notified management immediately of any needs for repairs observed.

Patricia R. Walker



City County Building 06/2016 –present

At the City County Building I will get all there paperwork that has to be filed in a proper order year to date, any of the files that are from 2013and back go to the vault and put away.

Pittsburgh Partnership Earn Program 08/2013- 09/2012 At the Pittsburgh Partnership Earn Program, I have worked with four of the case managers put all paperwork in the clients file then putting the file in the right cabinet. In addition, I did the mail run from the PPEP to the City County Building every day and I would place the mail in the proper boxes operated high volume of scanning, sent out faxes.

Education Partnership 09/15/12- 02/2013

At the Education Partnership, I have worked with three of the managers there helping doing innovatory, setting up for the events and counting the items in the warehouse.

Jane Operation manager -412-***-****

Sarah innovatory manager – 412-***-****

Western Pennsylvania Human Society 03/2013 – 07/2014

To help the employees with laundry, cleaning the training rooms and deliver the clean laundry to different areas in the Human Society.

Professional Reference

Bill Drischler, Allstate Insurance Company- 412-***-****

Reginald Berry, Earn Case Manager- 412-***-****


Jessica Mitchell - 412-***-****

Renita Freeman-412-***-****

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