Teresa M. Turner
Harrison, Tennessee 37341
acw2y0@r.postjobfree.com
Objective: Seeking to utilize my 15 years of knowledge, skills and experience as a Certified Nursing Assistant in patient care to provide customer service and patient satisfaction
HIGHLIGHTS OF QUALIFICATIONS
Applies knowledge of special needs to patients and family members
Excellent oral and written communication skills
Ability to use computerized programs, collect data, access medical records, schedule appointments and follow up
Experience with Microsoft Office, Windows 7, Vista, Powerpoint, Excel,PC
Perform duties to assure care, comfort and safety of patients
EXPERIENCE
Preferred care At home-Patient Care tech
Sitting with private duty patients, 12 hours and 8 hour.
Making sure the patient has their call lights to call the CNA, Nurse, for whatever that patient may need.
Cust Serv & Problem Res Rep II
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements or problem
Meet customer requirements through first contact resolution
Confirm customer understanding of the solution and provide additional customer education as needed
Prepare complete and accurate work and update customer file
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
Effectively transfer misdirected customer requests to an appropriate party
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Participate in activities designed to improve customer satisfaction and business performance
Occasionally use decision-support tools to answer questions
Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Offer solutions to issues that are often non-standard/non-routine and require some clarification
Maintain broad knowledge of client products and services.
Home Health/Patient Care Technician
Performs and charts various duties to assure care, comfort, and safety of patients
Documents information of scheduling and cancellation of patient appointments by entering information into a computer database system using applicable programs
Assists team members in collection of and contributes to information to aid in planning and evaluating quality patient care
Submit complete, legible notes within a required time frame
Follows any specific guidelines issued by patient’s nurse for variances in patient’s condition
Acts as a Patient Advocate
Works closely with professional staff to request as required for day to day patient care
Maintain census logs to determine length of patient visit time
Knowledge of Medical Terminology
WORK EXPERIENCE
Preferred Care at Home 2015- present
Chattanooga, TN
Cargiver
Convergys 2014-2015
Cust Serv & Problem Res RepII Chattanooga,TN
Avalon Hospices 2008-2013
Home Health Technician Chattanooga, TN
Adventa Hospices 2003-2008
Home Health Technician Chattanooga, TN
Life Care Center 2001-2005
Patient Care Technician Chattanooga, TN
Education/Certifications/Licenses
Training and Certifications
Certificate / 2015 -2016 HEALTH UNIT Coordinating
Certificate/ 2007 Basic Microsoft Office Suite (Word, Excel, Powerpoint, Outlook)
Certificate/ License, State of Tennessee Division of Health Care Facilities.
Certificate/ American Heart Association BLS for Healthcare Professional (CPR and AED)
Program
Chattanooga State Community College, Medical Business and Coding
Edmonson Junior College, Medical Secretary, Chattanooga, TN
High School Diploma, Kirkman Technical High School, Chattanooga, TN
REFERENCES AVAILABLE