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Administrative Assistant Customer Service

Miami Gardens, Florida, United States
October 16, 2016

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Work Experience:

Receptionist/Administrative Assistant 2003 to Present

Various contracts with Randstad, Victoria & Associates and Segue Search


Naglreiter Consulting

US Legal Support

Regent Bank

Princess Cruise Lines

Marketing McNeill Group

Royal Caribbean


Grossman Roth Law Firm

Hughes Hubbard & Reed Law Firm

Boise Schiller & Flexner Law Firm


Answer a high volume of phone calls in a timely manner with exceptional customer service

Prioritize and multi-task to achieve objectives and directives efficiently

Prepare refreshments, maintain office copiers, and receive all mail and packages

Contact customers in reference to products and services

Relay information in regards to customer accounts

Execute insurance contracts for agents. Document agents direct deposit forms and account information

Provide discreet secretarial and receptionist services to maintain client confidentiality

Support the office team by assisting with any given tasks

Serve as a liaison between administrators and clients to resolve conflicts and enhance customer satisfaction

Administrative Assistant 2003 to 2007 American Maritime Officers: Performed secretarial and support functions for the operations manager

Managed company documents, scanning and indexing into company’s software

Completed data entry for large company projects

Compiled reports and printed checks with accuracy

Company Accomplishments: Scanned, typed and indexed three thousand and three hundred members certifications into the company's software

EDUCATION: Nova Southeastern University - Fort Lauderdale, FL Bachelor of Science in Psychology (In progress).

SKILLS: Data Entry, Outlook, Excel, PowerPoint, Indexing and Public Speaking (10+ years)

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